First of all, it wasn't easy to find. The building does not say Charles Hope Apartments, it says LODER. When I realised where it was I had to wait 15 minutes for the receptionist as he was away from his desk. The girl at the desk right next to his said that she did not check in Charles Hope customers. She didn't explain what her role was.
Then, when i did check in I paid for two nights' accommodation, as per booking, but was also told to pay £150 deposit on top for any damages. Hotels.com should make the deposit payment very clear when they list this business, not have it in the small print. I would not have booked this Apart-hotel if it was made clear beforehand. An extra £150 on top is a lot of money to part with and then wait 5 working days after check-out to get it back and worry about it in the meantime. I don't always have time to read the small print before I book.
Then, when I explained that I would need to check out at 6am to catch a train, it was clear that reception would not be open as it says in the business's details. The security person would be at the desk if I was lucky, unless he was doing his rounds. I had to make special arrangements to hand in my key at check out.
The apartment was gorgeous, very clean and comfortable but couldn't enjoy it for fear of doing anything that might risk losing the deposit and also, the corridor outside was too bare and echoed which means that noisy guests coming back at 3am woke me up and kept me awake.