Staff very friendly and helpful, breakfast was perfect , the woman (possibly manager) at breakfast and the girl checking us in at breakfast were both so nice , kids dinners were fine , I asked for fresh orange juice for kids and got concentrated carton orange juice . prawn dish was absolutely atrocious, the quality of prawns were so poor, I know it’s not economical to have fresh prawns but these were bad, the oil tasted old and reheated and the prawns were worryingly chewy and very dry (I didn’t eat more than two, the best looking ones I could find ) , it was a very expensive meal for what we got , the barata was nice but the garlic bread was so stale and dripping in grease , it almost seemed deep fried. Again couldn’t eat it .Bad bad bad. The menu prices didn’t match the quality of food at all. The kids were so excited for a treat of jelly and icecream (as on menu ) and when we ordered , the nice waiter was embarrassed to be sent back to tell us there was no jelly, not great to have to tell a 2 and 4 year old after the excitement had built ,and we had also been waiting 10 minutes for it before being told. We also saw other guests in robes and slippers (maybe this didn’t come with our deal ?) . Front of house so friendly . We needed milk for younger child in evening and staff at coffee station happy to help. Overall a good stay but would absolutely not eat a meal in the restaurant again.