After just disembarking from a cruise, we were ecstatic that there was actually a room available so early in the day. Unfortunately, that was the only good thing about the stay.
We had stayed at the property several years ago and it was wonderful. This time, after a multi-million dollar renovation, we were let down.
The town car, which was a huge reason I chose to book here again, even with considerably higher prices, no longer exists. The quaint Georgian Tea Room has been transformed into “The G” which featured overpriced and poor tasting food, snobby hostesses, and a understaffed servers.
Our bathroom reeked of urine. Our sheets were torn and didn’t look very clean. The towels were also torn. The beds were uncomfortable. No one ever did any housekeeping in the room during our stay.
Additionally, we prepaid for the room, but at the end of the stay, I was handed a bill with a $30+ per day “urban service charge” that was never disclosed. Additionally, when I asked about transportation to the airport, I was told I could set up an Uber myself. Absolutely zero concierge service.
Overall, it was an extremely disappointing stay and nothing like our previous stay. I wouldn’t recommend this hotel to anyone for the price. I have had better accommodations, amenities, and customer service at a Days Inn for a quarter of the price. I did speak to the on-site manager who seemed less than willing to address any of my concerns.
