Room available is too late but the staff are cheerful n helpful
Pui shan susanna
Pui shan susanna,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2022年3月20日
ZIJIE
ZIJIE,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月12日
Lee
Lee,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月12日
paul
paul,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月11日
Joe
Joe,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月11日
Very nice, good around hotel, felt well looked after
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年3月11日
Jonathan
Jonathan,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年3月10日
Rebecca
Rebecca,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年3月10日
overall a good stay
enjoyed our stay in a very central location, clean room , good breakfast, only drawback was WIFI which was iffy, thought connected speed was questionable
John
John,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年3月9日
Disaster
Fire alarm went off. Intruders entereed our room at 1am in morning....drunk homeless couple asking for alcohol. Informed and alerted reception immediatly. 20 minutes later drunk homeless couple tried to reenter room and every other room on floor. Staff escorted couple out of hotel and we believe police we called. Prank call at 7am. No coffee/hot chocolate in hot drinks machine. No juice or glasses available initially at breakfast. Had to ask for beans and bacon to be restocked
Lesley
Lesley,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年3月5日
Comfortable city centre location
The hotel beds are very comfortable although the pillows extremely soft, with no other option. Air con & heating in the room is a great feature, black out curtains and little noise heard in the rooms.
The restaurant menu isn't great & the food not up to much, I would avoid eating there if you can. Tried ordering room service but couldn't get anyone to answer the phones.
Breakfast is generic hotel buffet with limited healthy options.
The in room toiletries are lovely & the pool with steam room are adequate for a hotel.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年3月5日
Adam
Adam,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年3月2日
Alexander
Alexander,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年3月2日
I am beyond disappointed !
Regrettable. We had a lovely theatre trip but chose the wrong hotel. We also complained to management as daughter had slip in the swimming changing rooms and attendant was not engaged/supportive or quick to respond to our suggestion of getting someone in to dry the place down and assess the safety. She had hit her head and there was absolutely no concern for her.
I asked to complete an incident form when reporting at front desk.
The gluten free breakfast was difficult to manage - there was no simple list and we had to speak with multiple staff to arrange our choices - I had asked at the desk on arrival the day before and was assured there would be a gluten free section but there was not. The server made reference to an area sometimes being there but not that day. We could not find it then was told it did not exist.
Overall it was not a relaxing stay at all. At least the theatre knew how to show a fun time!
I am beyond disappointed !
The hotel receptionist did a very good job and so compliments to them.
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月2日
Lovely hotel but not perfect
Check in was fantastic, however bar service is painfully slow, with bar staff serving people that have just arrived at the bar whilst I was stood for about 5 minutes.
Woken up this morning (Sunday) at 650am to load music playing for about an hour too. Didn’t think that this hotel would allow that sort of thing to happen.
GIll
GIll,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月28日
Charlie
Charlie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月27日
Caroline
Caroline,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月27日
Anaclete
Anaclete,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月26日
Beatrice
Beatrice,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月23日
Faye
Faye,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月21日
Joanne
Joanne,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月21日
Aswathy
Aswathy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月20日
Natalie
Natalie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月19日
Friendly check in and departures, able to leave bag. Pool was quite small so felt crowded with 20 people. No biscuits in room with tea/coffee. Could do with a fridge and a wee table for sitting at.