8/10 非常好
2023年1月25日
Overall really lovely but some slight niggles!
Overall we really enjoyed our stay at The Loft hotel and would visit again if a few issues were addressed. Firstly, I am coeliac so needed to make sure before visiting that gluten free options were available for our trip. I was assured there would be and the chef would be made aware. On the first morning however, I was told that no provisions had been made (such as GF bread) which was disappointing. The rooms are lovely and luxurious but as mentioned by other guests they are VERY dark so lighting is an issue when getting ready. On our second night we were woken at 2am by what sounded like a party in the adjoining room. We raised this with reception at 3am but the noise didn't stop for hours so we had a very uncomfortable night. Then, after a sleepless night we had a trip to Auschwitz arranged by the hotel with a transfer at 10.30am (as stated numerous times in emails from reception), however that morning we had a very urgent call from reception at 9.30am stating our driver was waiting. We were given 10 minutes to get ready so missed breakfast and left in a hurry. Packed breakfast/lunches were made upon our request but again the lack of knowledge regarding gluten-free meant I couldn't eat until we arrived back at 4.30pm. The highlights of the hotel are most definitely the rooftop hot tub and sauna which are such a treat after a long day of walking. We loved the cleanliness, general vibe of the hotel and its position to the old town.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
