The check-in experience is not very good, the hygiene is terrible.After checking out, I found that my card had been deducted twice inexplicably, for two accommodation fees, two parking fees, and two pet accommodation fees. I hope the hotel can give a reasonable explanation.
Yuqing
Yuqing,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2025年1月9日
Davon
Davon,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
William
William,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月2日
CHELSEA
CHELSEA,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月2日
We went for new years with some family and had a really good time. Our only complaint was the pools were supposed to be heated and the shallower pool that would of been great for all our kids was freezing cold so everyone came to the other pool they was a little warmer and we had to make sure we all stayed to the side because the bigger kids were jumping into the pool and off the walls and not watching out for the smaller kids.
Katelynn
Katelynn,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月29日
No up to standard
No hot water for entire stay. You should have put us in another hotel
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月29日
Disappointed
I’ve stayed here before and it was fine. However this was the worst stay ever. The hotel had NO HOT WATER in the building. Guest weren’t even told until you were checking in. Then say maintenance is working on it and give a time frame and it’s not completed in that time. No updates to the guest rooms. Swim and the can’t even wash the chlorine off your body due to the water. Pool was ICE COLD but only the pool closet to the door. NO Towels getting out the pool. I was very DISAPPOINTED.
Jasmine
Jasmine,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Jena
Jena,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月23日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月17日
I was overcharged by $1,500.00 and when I brought the error to management’s attention they told me to that there was nothing they could do and directed me to my bank to dispute the charges. I will never stay at this hotel again.
P Shawn
P Shawn,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月14日
Pricy but nice
Nice hotel with good breakfast. Very pricy though. Additional $25 to park a car.
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月14日
There are roaches all over my room
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月9日
Staff was great. Facility is for the most part clean. Location great.
The facility is a least 40 years old and it is time for Hilton to start renovating.
Richard
Richard,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
It was okay but had some issues
The room was spacious and there is onsite parking. The balcony is closed off so you cant stand on it. There was some mold on the walls in the bathroom. Breakfast was complimentary but it was basic foods and pretty bland. The button to use the elevator up from the parking garage was not sensitive and didnt light up so we had to press it multiple times for an elevator to come to us.
Rene
Rene,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Amanda
Amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Review of embassy suites
We had a staycation for my son’s birthday. Everything was nice, reasonable affordable for suites, they had free breakfast, and a complimentary happy hour. The bartender was nice. I was a little disappointed the pool was closed, other than that everything was exceptional. I will be returning when the pool opens with the kids lol.
Andrian
Andrian,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月25日
Front desk staff were very pleasant. The bathroom sink was plugged, maintenance did get there quickly to fix it. The shower was not very clean and the faucet was extremely difficult to turn on and we couldtnt get it completely turned off. The kitchen sink ran and we couldn’t get that turned off either. Staff was very friendly and prompt wi the service.
Nicole
Nicole,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月24日
It was a lot of roaches I have more videos and pictures but its to long
Jamea
Jamea,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Shafeeq
Shafeeq,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月18日
Ashley
Ashley,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Highly Recommend!!!
Very nice hotel! Great priced for the location! Staff was very friendly!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月17日
Disappointed stay
While the hotel was clean, all of the common area furniture was old and worn.
The elevator and our room both smelt of cigarette smoke
At breakfast, the milk in the dispenser had turned bad. When I told the staff they immediately changed it out.
The food was just okay.
I have stayed in Embassy Suites for many years and will continue to do so.
I will not stay in this one again and will not recommend it to anyone
Russell
Russell,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
Unknown
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
It was the worst embassy I stayed in. Had to pay $23 a night for parking. One elevator didn’t work so had at least a 10 minute wait going either up or down and carrying things I didn’t want to walk up 7 flights. I’m 65. Didn’t even know there was a parking garage until I left. The front desk guy just told me go around the corner there’s parking. I got there at night alone had to make several trips to get in and I was outside of the building in a parking lot beside the building. Had to walk a long way with my stuff to get in. There were always groups of people just right at the door you had to walk through with your stuff rude didn’t try to open the door for you with your hands full smoking marijuana. It was my scariest experience ever! And I know marijuana smell my husband is in law enforcement and I worked in the court system for over 30 years. I got to my room and stayed. It was awful! Couldn’t use a cart for my luggage as you could barely have room in the elevator for one person and a suitcase. We were packed in there like sardines because of the long wait time. I could never advise anyone to stay at this location.