The check-in experience is not very good, the hygiene is terrible.After checking out, I found that my card had been deducted twice inexplicably, for two accommodation fees, two parking fees, and two pet accommodation fees. I hope the hotel can give a reasonable explanation.
Yuqing
Yuqing,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月22日
Shafeeq
Shafeeq,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月18日
Ashley
Ashley,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Highly Recommend!!!
Very nice hotel! Great priced for the location! Staff was very friendly!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月17日
Disappointed stay
While the hotel was clean, all of the common area furniture was old and worn.
The elevator and our room both smelt of cigarette smoke
At breakfast, the milk in the dispenser had turned bad. When I told the staff they immediately changed it out.
The food was just okay.
I have stayed in Embassy Suites for many years and will continue to do so.
I will not stay in this one again and will not recommend it to anyone
Russell
Russell,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
Unknown
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
It was the worst embassy I stayed in. Had to pay $23 a night for parking. One elevator didn’t work so had at least a 10 minute wait going either up or down and carrying things I didn’t want to walk up 7 flights. I’m 65. Didn’t even know there was a parking garage until I left. The front desk guy just told me go around the corner there’s parking. I got there at night alone had to make several trips to get in and I was outside of the building in a parking lot beside the building. Had to walk a long way with my stuff to get in. There were always groups of people just right at the door you had to walk through with your stuff rude didn’t try to open the door for you with your hands full smoking marijuana. It was my scariest experience ever! And I know marijuana smell my husband is in law enforcement and I worked in the court system for over 30 years. I got to my room and stayed. It was awful! Couldn’t use a cart for my luggage as you could barely have room in the elevator for one person and a suitcase. We were packed in there like sardines because of the long wait time. I could never advise anyone to stay at this location.
Darla
Darla,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月28日
Room was dirty, shower didn't work; faucet handle in the shower was ready to fall off as well as the one on the sink. Terrible, old outdated place
Chris
Chris,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月14日
Rooms were not new...old carpet
..old bathroom appocances...Staff and hospitality was excellent..breakfast could be better..room service needed every day.
Judy
Judy,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月14日
Nice Hotel
Our stay was really good. The hotel was clean, staff was nice. The front windows and balcony door (sealed) allow quite a bit of noise in. The rooms were quite except the noise from the common area and traffic.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月10日
Good
Room was clean and comfortable
Christopher
Christopher,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月3日
Eugene
Eugene,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月24日
Madison
Madison,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月20日
Joseph
Joseph,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月15日
We stayed in room 304 and had a water leak coming out of the ceiling light in the bathroom. Had maintenance come look at it, he went to look at room 404 to see if it was ok there. We had an event to go to, when we got back there was a fan inside the bathroom pointing at the ceiling. In the morning went to shower and water knob was loose and would not turn water on, so maintenance had to come again and fix. My cousin got a shower, i did not as we wanted to get on the road. Nice facilities just needs more upkeep before the customer gets there
mark
mark,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
Larry
Larry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月12日
Meredith
Meredith,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月12日
Michael
Michael,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月4日
Hotel was ok. The hotel could use some updating.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月26日
Phillipe
Phillipe,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月22日
Perfect
Whitney
Whitney,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月21日
Erica
Erica,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月21日
Highly recommended
We loved it . Hotel is beautiful with wonderful employees. We will be back
melissa
melissa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月20日
Read a lot of bad reviews on property. We stayed only one night for a concert and I can't complain. Property is older but clean and service from check in to happy hour was great. Easy access to Arrowhead. Would stay there again in the future.