I’d booked two rooms expecting them to be adjacent and connecting. They were neither. Originally they were not even on the same floor. I was able to get one moved, but it was far down the hall.
I’d added my son’s name to one room so he could check in if he arrived first, since we were traveling separately. The front desk was unable to locate his reservation so I had to get up from my nap and go back downstairs to deal with it.
The rooms were so small that my mother, 95, had to partially collapse her rollator in order to cross the room.
And when we tried to use the WiFi, we could not log in, and the desk staff were useless. We had to spend almost an hour on the phone with foreign tech support, something that’s never happened to me before, anywhere in the world.