We stayed for 5 nights in Feb 2025. We paid for VIP & stayed in the Viento Suite.
PROS: The staff overall was phenomenal, food was good, beach was great. Good activity selection but I wish their was more to do around the resort. It was relaxing and everything was maintained very well.
CONS: As I mentioned, we paid for VIP & Viento Suite. This was a once in lifetime vacation that we were able to take due to saving and waiting a long time. I had expectations and wanted to truly experience being a VIP, as we waited so long to be able to take a trip like this.
The first two days were great, it seemed like everyone knew our names and went out of their way to make our visit special. However on day 2 they asked us to join a "30 minute presentation" and promised a free massaged. We agreed for the free massage but said we would do it over breakfast the next day. It ended up not being over breakfast, but instead an hour after breakfast. They hassled us about spending 18K to join their program, and kept asking about our annual vacation budget. We had to repeatedly say we could not afford what they were offering. It was honestly humiliating. After that, our quality of service dropped. We were invisible after that, since we were no longer considered a wealthy client, but everyday people. They even remarked to us about how we wouldn't be in the room we were if it weren't for the construction (too exclusive/expensive).
I will never return to a Live Aqua resort, save your $$.