Stay was good. We were able to take our little dog. They do hold a $250 deposit but will take it off after the stay and a $40 pet fee I did not know until I got the message after booking. It was too late to cancel the reservation since it was a last-minute decision. Ramsey was great they worked with us on an issue with the room arrangements. The beds were cozy. I wish they would invest in easy-closing doors because you would wake up all night to a door slamming shut of others coming in and out of their rooms.
Jill
Jill,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月13日
Indoor pool wasn't heated. Rates were great. Breakfast was excellent!
Paul
Paul,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月12日
erika
erika,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
We’ll be back!
Staff was amazing. Hotel was beautiful. Very peaceful quick trip!
Jacqueline
Jacqueline,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
We will be back with our family
Nic
Nic,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月7日
Volleyball tournament
Mark
Mark,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月6日
JESSICA
JESSICA,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月5日
Great customer service and family friendly
We had a great experience here! The pool was so fun for the kids and it was very family friendly which is great when you have two kids! The room was clean and comfortable. The only negative was the elevators were so slaw and you had to wait a while. But other than that it was great and we would stay here again! Also the staff was very friendly!
Jeri
Jeri,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月4日
Blake
Blake,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月3日
Overall Good
The hotel is clean, which is a huge plus for any hotel. However, the doors were very thin and people were loudly talking in the hallway all night. The pool was also filled with wild children, so not ideal for anyone without children who would like to use the pool. Overall it was good, but not a luxury hotel per say.
Krista
Krista,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月2日
Wilderness Wildlife Werk
Room was nice n updated. Sink was kinda slow to drain. Coffee maker didn’t work. They are working on updating rooms, so there was noise during day. One of the workers was laying in floor of hallway taking a break! Breakfast food wasn’t hot. But overall we enjoyed it.
Gerry
Gerry,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Lydia
Lydia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月19日
They don't want your busines if you use hotels.com
The room was an average hotel room, indoor pool and free popcorn was great but, thats about all the good things. I booked through hotels.com and was able to reschedule my stay due to getting sick the week we were suppose to leave everything was fine with hotels.com but when i showed up to check in the hotel staff told me they do not have my room and they did not want to help me they told me i would have to just call hotels.com myself and figure it out. So i called and was able to speek with a nice lady and she put me on hold and called the hotel and after about 10 minutes the staff told me it was all fixed and allowed me to check in they did not apologize then I specifically asked them about the check in and check out dates to make sure it was all correct they told me it was correct. I went on with my vacation then the day before my check out date I was out having a nice time with my family and I got a call from the hotel manager telling me I need to come get my stuff out of my room because I need to check out. So I told her I was not supposed to check out until the next day and I paid up to the next day and that everything is correct with hotels.com and I already been through this and was told it was all fixed. She told me she didnt know who told me it was fixed because it was not, so I told her I'd call hotels.com again and have them call the hotel myself since they just refuse to even try to figure out anything and again it was the hotels system just like it was before.
Michael
Michael,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月17日
Becky
Becky,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月15日
Johnathan
Johnathan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Johnathan
Johnathan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月6日
Pedro
Pedro,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月4日
Ok
Check in is diff than most hotels. They don’t start cleaning the rooms until 4pm. They say check in is at 4pm but be aware it is closer to 5:30 or 6. We sat in the parking lot for an hour and a half waiting. A car ran into the hotel so that was some excitement. They do popcorn and a movie which is a nice feature except both times we went for popcorn it was burnt. The pool is really busy. There were 12 people in the hot tub. Not sure the age for the hot tub but kids under 10 were in it. Indoor pool was open and it is very cold still in Dec. Our room was clean but one bed did not have a fitted sheet. The breakfast buffet is decent. I have been to hotels with way more but it did the job of feeding us. No bacon or sausage but they had country ham. We would stay again since the room was clean and it is right off the strip and they do accept dogs and you can leave them in the room when you go out which is rare.
Amanda
Amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月3日
karlis
karlis,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Great Stay.
Breakfast was the highlight. We had two closeby rooms but they moved one of them to a different floor so that was not so good.
An indoor pool saved the day in winter though it is rather cold.
Pigeon Forge is a really good place to stay close to Gatlinburg without the overprices of Gatlinburg and with many more choices for dining, shopping and entertainment.