Room key system didn’t function. Employees had to escort everyone to their rooms.
Brian
Brian,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月17日
A Nightmare!
This place was a nightmare! They had no keys that was broken and they indicated it wouldn't be fixed for a "long time". Really? so when you had to get into your room, you had to find someone with a "master". Very inconvenient. Then got stuck in the elevator one day and they said the lights were going off and on. Very scary as I am 70 years old and was staying on the 8th floor. This hotel needs help!!
Joan
Joan,3 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月17日
The key card system was down so no key was provided for the rooms. One of the elevators was malfunctioning.i booked through hotels.com and used a gift card for the entire amount but apparently they did not have that information so i was charged an additional fee for the “night fee, which was almost twice as much as the incidental fee I had already paid. Also, just a little sidebar for hotels.com: Why can I not post specific prices? I believe other consumers that use your service should be privy to the fees they may incur at hotels that are promoted in your site. Please pay no attention to the following ramblings…. When I was tired I went ninety night and counted one sheep in 50 different ridiculous incidents.
Jeremy
Jeremy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月3日
Simone
Simone,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月3日
Caseem
Caseem,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月3日
Never again!
Cancelled my reservation before I arrived gave my room away and left me essentially stranded in the middle of the night. Would not recommend. Did nothing to compensate or help with anew hotel.
Sean
Sean,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Amy
Amy,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月21日
Not Your Normal Holiday Inn Express 👎
The interior of the facility is exceptional.
Parking is not convenient for the check in process. One must either drive around or walk around the building.
I was told this is due to the fact walk-ins/homeless-like people would just come inside.
My room (after expressing my disdain of walking around the building to enter/check-in) was a room previously smoked in.
Breakfast was solid.
Would I come back again? No.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月14日
Robinson
Robinson,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月1日
Maura
Maura,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月23日
Bruce
Bruce,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Location was great
Clean and comfy hotel close to all the fun things to do in Richmond.
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月10日
jacqueline
jacqueline,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
The breakfast was really good and the room was quiet and clean