Everything else is fine expect the laundry services. They forgot to bring back to me on time and on the date of checkout I was told it will be ready at 11am so I waited for half an hour but the 11:10 staff came to me and said they have no idea where my clothes is. They made me file a online form but no further update. Horrible services. They lost my clothes.
First- the hotel is being used as a dorm for Boston University students. Had we known we wouldn’t have stayed there. We feel like that should be disclosed before booking. Second- the wind outside our window was making a horrendous squealing noise that kept us up all night. Not sure if the window seal was broken- but it was awful.
Third- the overall condition of the property is sad. We had peeling paint in our room.
Fredric
Fredric,5 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月17日
Close to Harvard Square
Aging hotel but the staff was friendly and helpful with suggestions for places to eat. There was a free shuttle that took us to Harvard Square where we browsed the stores and hopped on the T to downtown Boston. Overall, little to complaint about.
Joseph
Joseph,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月13日
Jesper
Jesper,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月13日
Jesper
Jesper,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月12日
Awesome
This hotel was absolutely beautiful. Staff was kind and helpful. Definitely recommend and would stay again.
Denielle
Denielle,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月12日
Jules
Jules,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月11日
Catherine
Catherine,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月6日
Started rocky but was excellent
Got off to a rough start we checked in and when we got to our room saw it wasn’t what we booked it was a single bed instead of 2 beds. We went back down to the front desk and they immediately resolved the problem they were out of double bed rooms because of a track meet at BU and all the teams staying there but they accommodated us by giving us another single room next to our other for no charge. It was great customer service and the rest of the stay was great.
Anthony
Anthony,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月4日
Excellent Customer Service
Excellent customer service. Front desk extremely helpful and friendly. Free shuttle...perfect to go to the T. This was our 3rd time staying here and will again and highly recommend. Also great area to walk. Not far from Harvard, MIT, or Boston College.
Sandra G
Sandra G,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月3日
Great stay at a great location. On site dining and bar were a plus. Staff was helpful and friendly