Hotel looked really nice & staff were professional & friendly.
Was given room 734 & looked great.
Before sleeping & in morning I had breathing issues & coughing. I use an inhaler, & breathing was worse.
Saw a/c unit had black mold.
Told front desk. They were apologetic & got 6th floor room. Clean, very comfy & no black mold.
Ate at the restaurant in hotel. Was empty, staff weren’t great and fish & chips was worst I’ve had, like cardboard.
Menu was like a piece of scratch paper, but on the bottom said automatic 15% gratuity.
At one point I was waiting for my check & no staff around for about 3-4 minutes.
After I got the check I asked about the automatic gratuity & employee didn’t know what I was talking about.
Before I checked out I also saw I was double charged for my room! They assured me it would come off in 3-5 days.
Oh & hot water was not working for almost 2 days.
Sharon
Sharon,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月25日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月22日
kathleen
kathleen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
Corrie
Corrie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Derick
Derick,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月2日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
QUANESHA
QUANESHA,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月7日
Our water in the city was shut down due to pump failure so we spent a few days here at the hotel. I was already familiar with this hotel and everything was as expected! Clean, great staff and service, comfortable and convenient! Definitely recommend to stay for business or leisure
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
david
david,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
david
david,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
Hotel itself was great, noisy guests
Hotel itself was great, others guest were extremly loud. Woken up at midnight to slamming doors and people screaming and hollering at one another.
Ronya
Ronya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Front desk was very friendly and quick to get me checked in. Staff was polite the way around.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Always great to visit
I love this hotel and it is one of my top choices when visiting family in Richmond. The rooms are always clean, the area is great and has plenty of options for food choices and it’s very close to the highway for departure.
Kelly
Kelly,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Ethan
Ethan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月19日
Stayed at this location multiple times. This last stay they lost hot water which was not great. Cold shower in late December is no fun. Other visits have been fine
Kenneth
Kenneth,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
It’s been wonderful so far. The staff are incredibly professional and friendly, and this is truly one of the best hotels I’ve ever stayed at.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月11日
Mold
Mold
Mold allergy of my partner was triggered. Likely do to poor management of shower facilities.
Karl
Karl,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Zoe
Zoe,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月4日
It’s ok
Young
Young,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
JAMES
JAMES,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
david
david,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Good effort at upgrading… need some touch ups
Marvin
Marvin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月24日
Fantastic, would definitely book again!
When we checked in, the manager on duty (sharp guy with a green pocket square) was charming, welcoming, and extremely helpful. It made a wonderful first impression on our group. There was not a remote in the room for the tv and we had someone at the door within 5 minutes of calling the front desk. The room was immaculate and comfy! We would 100% stay again!