伊斯塔帕拉斯布拉薩斯飯店 - 伊斯塔帕

Over the course of a 3 night stay we had to change our room 4 times !! (1) we booked two doubles they gave us a king (2) they moved us to a quiet room which had an adjoining room (joining doors) with a bunch of party people. (3) the next room they gave us had no working a/c and when we returned from diner it was not only hot, it smelled like a sewer. (4) finally what got we were hoping for. Most of the hotel staff were great. We can't blame them for the room conditions. We did have two troublesome encounters with staff however. Our 'delux' meal was in the Mexican restaurant. The raw tuna salad was great, the snapper, while overcooked, was good. But one of the waiters had a 'real' problem for which we do not know the source. It would have been a good scene out of a tv comedy series. He virtually threw the 2 cups of coffee onto the table. We mentioned it to one of his co-workers who said - 'yes he is being a little aggressive'. The other 'odd' situation was when we asked one of the idling 4 or 5 waiters (it was 7AM and there were perhaps 6 clients in the entire restaurant) at breakfast for some 'tocino' and while he did get it for us he made it a point that 'he' was not our waiter and we should not ask him for anything more. I know that occupancy was down to 27% (from the expected 75%) on the morning we left so perhaps that was driving emotions - but it was still 'our' annual vacation. Saludos

I booked an all inclusive family vacation for 11 of us. I booked through Hotels.com. The hotel has potential but I cannot recommend it right now. The positives are its gorgeous private beach and lovely sea facing rooms. There is a sewage smell that is prevalent in different parts of the hotel such as the upper tennis court and near the lower family pool. If your family has kids under 12 you are restricted to only one of the three dinner restaurants -the buffet restaurant. This rule was not in the description provided by Hotels.com or i wouldn't have booked here. The buffet food was BELOW average! Take out from the other two restaurants wasn't permitted either. The manager wouldn’t help despite knowing we were unaware of the "rules" due to no fault of our own. Expect long lines for tables at breakfast and a long line for fried eggs -only ONE person working that station for the whole resort. Food was never replenished in a timely manner, nor was it replenished unless requested by a guest. The private beach does not have enough chairs/umbrellas. An elevator goes to the beach but the unavoidable few stairs at the entry, are slippery and dangerous as they're never swept. Friendliness of staff was inconsistent and very few spoke any English. There's a baby pool but it's separate from the other pools. Not enough chairs at the family pool and only 1 lifeguard to watch 3 separately located pools.If you have difficulty walking, this hotel is difficult due to stairs and long distances.

The views are amazing, but that’s the only big win for this hotel. Food was not good, pool was dirty, bedding had stains, porch was not clean from previous guest. Overall not the place for me. I ended up leaving a day earlier and went to a smaller boutique hotel.

Great Hotel. Beautiful beach great food

Super

Our hotel room was nice and big .Had a nice patio overlooking the ocean . Breakfast buffet was ok . Service was great thou . The dinner restaurants was very enjoyable and great service. We would go back .