伊斯塔帕拉斯布拉薩斯飯店

Es una desgracia lo que han hecho con este hotel

La ubicación y la arquitectura del hotel son espectaculares. Pero, lamentablemente no queda nada del servicio y la calidad en los alimentos que tuvo cuando era Westin hace varios años. El servicio, particularmente el del lobby bar y la recepción no es malo, es pésimo. La comida, con excepción de los restaurantes de especialidades, es mediocre por decir lo menos. El elevador a la playa estuvo descompuesto durante 3 días. El all-inclusive es el menos "inclusive" que he visto; no incluye servicio a la habitación, propinas, ni servi-bar y te cobran extra por cualquier bebida o alimento supuestamente "premium" que gustes que en cualquier otro hotel 5 estrellas real estaría incluído sin problemas. Quisiera mencionar que después de quejarme de todas sus fallas y estar con maletas listas para cambiarme de hotel desde la primera noche, el concierge hizo todo lo posible por hacer de mi estancia lo más placentera posible y me convenció de quedarme, lo que de verdad le agradezco mucho y le reconozco su esfuerzo. Lamentablemente tienen un problema de management generalizado que hace que la experiencia sea más parecida a la de un balneario que a la de un resort de lujo.

4 晚旅行, 2021年05月10日

Hotels.com 真實旅客評語

Great place overall

Very nice hotel in a great location. Staff is always friendly and looking to help if you need to. The rooms are also real nice with Seaview and beach is amazing to swim in.

Martín, 1 晚家庭旅遊, 2021年03月27日

Hotels.com 真實旅客評語

Las Brisas was absolutely wonderful. The private beach was clean and beautiful. The service, food, cleanliness, and amenities were top notch. Loved the 5 restaurants and even the food at the beach and the pools. Fabulous amenities for our grandkids!

6 晚浪漫之旅, 2021年01月31日

Expedia 真實旅客評語

This place is amazing. Very quiet, expansive place. Enjoyed just relaxing and spending time with my wife and the locals. Staff are very attentive to your needs. Definitely will be coming back.

14 晚家庭旅遊, 2021年01月25日

Expedia 真實旅客評語

There were 4 of us together, when we check in , the front desk put us in two separately rooms too far apart when there was a room that connects to our room with two doors in between the wall was available. After We stayed for 2 nights, there was a family with little children check in the next room to us. Next morning one the little child was crying since 6:30am for a long time. It seems the family has no intention to stop the child crying. We had to knock their door in between the wall. Suddenly, they turn up the music super loud. Maybe they were mad at us knocking their door. However, we reported to the front desk, they were switching us to a different room on different floor for later on. It wasn’t a pleasant morning to start a nice vacation The coffee machine in our 1st room didn’t work, we reported but never have someone come in to fix.

annabel, 4 晚好友同遊, 2021年01月20日

Hotels.com 真實旅客評語

There is absolutely nothing to not like about this hotel. It has spectacular views and the staff are absolutely amazing. Anything that you don't have, they will try to get it for you. All you have to do is ask at front desk.

7 晚旅行, 2021年01月16日

Orbitz 真實旅客評語

As long as you like walking you are fine, lots and lots of steps. We had a spa tub in our room the plug needs replacing as the water kept draining away, great view of the beach.

Andrew Paul, 4 晚浪漫之旅, 2021年01月13日

Expedia 真實旅客評語

This is a very beautiful property with many pools, beach and friendly employees that go out of their way to make your stay memorable. The hotel was very clean and COVID precautions were in place.

20 晚好友同遊, 2021年01月11日

Expedia 真實旅客評語

It has its own beach which means that you will find the beach almost alone, so you are able to keep safe distance and feel safe.

3 晚浪漫之旅, 2021年01月11日

CheapTickets 真實旅客評語

private beach is excellent and the only negative is that it isn't near the restaurants in Ixtapa

24 晚浪漫之旅, 2021年01月10日

Expedia 真實旅客評語