The hotel was fine. We've stayed there before when visiting family. The included breakfast was limited but generally edible, which is pretty much what you expect at this price point.
What we did not expect however was that we were asked to pay $15 per night to park in an unrestricted lot in the middle of nowhere in Chandler AZ where there was no shortage of parking spaces and no reasonable person would arrive at this hotel via ride-share.
The company "providing" this "service" was PMC. The "service" was announced only by a sign at the door with a QR code. The charge for parking was not disclosed on the hotels.com website nor on the hilton-hosted website for the hotel itself.
We elected not to pay the "parking charge", since it was not disclosed anywhere in the rate prior to our arrival, and there were no consequences for us not paying.
However there was a consequence for Hilton in that our esteem for the Hilton brand has fallen dramatically due to being confronted by this gratuitous money grab when we checked into the hotel in the evening weary after travelling all day.
I understand that many hotels are doing this now. Hilton has an opportunity to be a "market leader" by stopping this kind of surprise BS and instead honestly advertising their rates and services.
James
James,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Top Notch.
This is a super-clean, comfortable hotel to stay at.
David
David,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月21日
Pretty horrible. You guys need to make the fine print a little more clear. I would have never booked at this location if I knew that they charged for parking and internet. Not a great experience. The hotel was also not very clean.
Jonathan
Jonathan,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Ulises
Ulises,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Dennis
Dennis,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Karla
Karla,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Devanie J
Devanie J,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月14日
Valerie
Valerie,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Comfortable Stay with Friendly Staff
Our stay was very comfortable, with a cozy room and relaxing atmosphere. The friendly staff made it even better, and I had a great conversation with them. A pleasant experience overall!
Aileen
Aileen,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月13日
Clean facility, friendly staff.
Royce Anthony
Royce Anthony,5 晚商務旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月13日
They did not clean our room one day, and another day did not leave clean towels and coffee
For me that was the issue with the hotel they don’t have enough personal to clean all the rooms
And they charge for the parking lot
Luz
Luz,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月11日
sorabh
sorabh,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月10日
Karl
Karl,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月9日
Everything was great with one exception.
Check ins/outs and purchasing snacks are at the same counter. So you have to wait in a long line just to get a soda.
MARK
MARK,1 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年10月9日
Everything was great. One exception. If you want a snack or drink, you have to wait in a long line. Check ins/outs and purchasing snacks are done at the same counter.
MARK
MARK,1 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年10月7日
Joseph
Joseph,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月1日
Helena
Helena,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
ricardo
ricardo,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月30日
Fátima L
Fátima L,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月28日
Beautiful open area and a great place
Helena
Helena,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Staff was very attentive and friendly. Hotel was clean. I would definitely stay again.