The attitude of the female staff at the front desk is very bad, and it takes a long time to check in.
Yue
Yue,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025年1月7日
Angela
Angela,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月6日
Moldy and Poor Service
Upon arrival, the office staff was sitting in car smoking and I waited 15 minutes at the desk for them to come in. They then took a call from a guest who hadn’t had his sheets changed in 4 days and was told to come down to get them to change them himself. Housekeeping? I was told pet deposit was $30 then I was charged $50. When we got to the room it smelled moldy and was hot and ac didn’t work, only had one towel for three of us and the sheets smelled on smoke. I wouldn’t recommend this hotel to anyone.
Michaela
Michaela,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月4日
Very pleasant stay
My one night stay was very pleasant from beginning to end. I checked in around 7 PM with no issues. My room was very clean and had the perfect temperature upon arrival. I settled in, ate my dinner in the room and passed out in that very comfortable bed shortly thereafter. The breakfast was OK…nothing to write home about but grateful for the meal before departure nonetheless. I will return with my next trip to Houston.
Sharon
Sharon,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月3日
Hotel Experience
Hotel was nice, but check in was terrible. When we arrived they said we had already checked in, couldn’t figure it out and took almost an hour to finally check us in. When we got in room pillow had silver fish on it. Day 1 no one showed up to prepare breakfast so they had no breakfast. Day 2 they said starting next day no more free breakfast because they had a management change. Breakfast was supposed to be included via our reservation. Chavelle at front desk did give us vouchers for remaining days. At check out tried to charge us more than what Hotels.com rate was. Also had someone else’s credit card on our room and called us at midnight on New Years asking us to bring card down. Went to desk with card and guy tried to charge us more. Showed him what it was supposed to be and he couldn’t figure it out. So had to go back next day to straighten out. It’s a nice hotel but a lot of people hanging out outside smoking.
Robert
Robert,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月1日
Temple
Temple,9 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月1日
Edward
Edward,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月29日
Edward
Edward,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Alexander
Alexander,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月27日
4 Star ⭐
Maid hiding behind cart on phone texting.
I asked for tissue and clean towels.
I was told to call front desk.
Toilet was clogged.
Came 2 hours later.
Asked for tissue,got it 2 hours later
No English talking workers
Maeola
Maeola,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Love it here!
This place has become my home away from home! The front desk (Magaly&Blake are the Best) & rest of the staff, have been absolutely amazing! They’ve made my stay pleasant & welcoming. Love it here!
Angela
Angela,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月26日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Cecilia
Cecilia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Ian
Ian,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Carishma
Carishma,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月20日
Good but service needs help.
The stay was good, however, we had to request towels several times and they did not have any towels readily available. We were told all they could give us was mat towels
Jasmine
Jasmine,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Great Service, bad breakfast charge rollout
Service was great! Magaly & Blake are the BEST! The staff here is amazing! Nice, quiet & home away from home vibe. Love it at this location! My only Gripe: There was a change to the free breakfast, listed in my booking. This location no longer has free breakfast & we got caught on opening weekend. It was a bit chaotic because there was no notice & the staff had to explain to all the people coming down for free breakfast, that it’s no longer free. This was a bad rollout for this kinda change & I was disappointed it was handled this way. The staff tried their best but this was a bad decision made from the top.
Angela
Angela,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月18日
Alejandra
Alejandra,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月17日
Todo bien excepto por una fslla en una puerta del shower
Jose de Jesus
Jose de Jesus,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月15日
Angeles
Angeles,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月15日
Jairo
Jairo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Great hotel. Nice large room, plenty of space ace for kitchen fs to play games and cards on floor.
Day of check out we went through have breakfast and was wondering informed that they were going to charge for breakfast now. We were upset and did not eat there.
When we travel we look for hotels that offer breakfast to offset cost of family trips.
Nancy
Nancy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Angelina
Angelina,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
New Hotel so all was good
Imran
Imran,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月10日
No maid service in the three nights. Should at least made the bed and refreshed towels. Should’ve restocked the coffee pods. Had no regular coffee.