The most terrible hotel I have ever stayed at. No concierge, you have to input pin code to enter the hotel and search front desk for a note with your name on it and the key for you. No hair dryer in the room. Any thing you need help, come to the front desk and there is a phone there. Use it to call concierge to make requests. He will tell you to ask house keeper for help. You will have to search all the hotel for the house keeper for help, but she doesn't speak English. If you stay here over 2 nights, you will realize there is no room service. No concierge, just try to let the house keeper understand what you want.