This hotel provided excellent services from check in to check out. Staff were friendly and professional. The room was spacious and clean, with a very nice view. The onsen experience was superior as the hotel had different onsen pools for guests to enjoy, and the changing room was also very neat and clean. The buffet dinner and breakfast were great, which offered a wide range of quality food choices. There were also many free-of-charge facilities and services available for guests to enjoy - liquor bar with a varieties of spirit, library cafe, massage chair.
Overall the experience with this hotel was very remarkable. I would highly recommend this hotel for couples/friends/families - definitely a 10 out of 10 for me.
The hotel is large and comfortable, location is convenient but free shuttle bus service had been canceled since Oct 2018 although this was the reason for stay. Besides, it seemed the staffs didn’t have enough knowledge and information about transportation in the surrounded area. They couldn’t offer precise and helpful information when we asked for help to visit the waterfall on weekdays. In the end it was the employee of the information center who helped us to get the right information about bus timetables but not the hotel staff who told us there’s not bus available on weekdays which was the wrong information. Except for this the stay and other service were good.