Booked the room I booked. Kept getting messages from staff asking to upgrade the room. Smokers allowed everywhere, woke to smoke smell in the hallways despite being smoke free rooms. Loud pool noise until 2:00am. Over booked preventing available seats at breakfast. Booked a dinner cruise through concierge and the guide was 45 min late then after left us on one side of a busy street to fight traffic crossing, no cross walk…and he had a disabled guest that was left behind.
They tout high class and maybe so for all the medical tourists but I’ll never go back.
Eric
Eric,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Great service
Eiman
Eiman,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Wanda
Wanda,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Ronald
Ronald,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
The best choice in Istanbul's Old Town
Everything was wonderful except breakfast. The breakfast buffet was monotonous, with just a lot of bread and fruit and no meat. The location was perfect, and the pool, though small, was nice. And most importantly, the hotel staff, especially the doorman, were incredibly helpful.
Hae Jeong
Hae Jeong,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 1 日
LIAM
LIAM,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 1 日
James
James,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 25 日
Sura Istanbul
Need to be a bit more accomodating. Had to wait 5 hours to get a room after a long flight.
Food in restaurant was good. Coffee not so much.
Good location.
Room and bathroom adequate. Pool too small and crowded for swimming. Internet slow.
William
William,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Paul
Paul,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 24 日
It was good.
真實旅客
4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Wonderful
Kind and helpful stuff.
Abdulkarim
Abdulkarim,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 20 日
ATTIA
ATTIA,7 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 15 日
Good location and nice hotel
Gary
Gary,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 14 日
Wonderful Location.
A great location to visit all the sites in the Old Town of Istanbul! The elevators were odd in the entry point for our rooms required going up a flight of stairs. The concierge was very helpful, especially as we didn’t speak Turkish.
David
David,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 14 日
Location is everything
Great location! Good restaurants surrounding hotel. Walking distance to the popular attractions. Hotel was comfortable—no frills, but very satisfactory. Also less than 3 minute walk to the trams which are the best way to get around the city.
Christine
Christine,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 9 日
Gamze
Gamze,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Great stay with the family
Booked a family room. Very spacious connecting room with a great breakfast.
Nice hotel in a great location. Staff are great with the rooms cleaned daily.
The hotel atmosphere was very warm and welcoming.
Emre the hotel manager was very friendly.
Would stay again
Haroon
Haroon,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Yasemin
Yasemin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Iram
Iram,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
Good points: excellent location, possible to book a room with the view of two mosques.
Jin
Jin,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 28 日
Below expectations
The hotel was advertised as 5-star but the hotel was really not 5-star standard, more like a 3 or 4 at best. The rooms are poorly designed, there is very little space around the bed, there isn’t a proper desk or chair if you want to work from the room. The hotel was noisy, we were woken up at midnight by the guests above us being really loud. The television is very old and has no hdmi connection, reception told us that guests ask for this all the time but they haven’t bothered to upgrade the televisions. The bathrooms look quite worn and could do with an upgrade. Generally just low quality for the price paid. Expected a lot more and wouldn’t stay again.
Eleanor
Eleanor,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 27 日
Terrible Service
The service was terrible. The receptionist are unhelpful. My sister’s room was cancelled at the last minute. We rebooked but was given a room in the basement. We tried to upgrade but nobody understood what we wanted to do. No compassion at all.
Miloud
Miloud,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 27 日
Farnoosh
Farnoosh,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 24 日
Kalitenin de çok üzerinde
Otel ve özellikle tüm çalışan ekip gerçekten olağanüstü. Kaldığım süre boyunca sanki çok özel misafirleriymişim gibi hizmet aldım. Hiç kimsenin yüzünün asık olduğunu bile görmedim. Özellikle resepsiyon da çalışan ve diğer arkadaşlara çok teşekkür ederim.