Will definitely not return, all the google reviews are true. The water park needs to be maintained and smells so bad. The restaurant is very slow and the overall facilities for a 5 star place is bad.
Charis
Charis,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月16日
It was ok for 1 night...wont go back
I read all the reviews on hotels.com and google on this place and unfortunately they were all true. Checkin is only 4pm which is very late compared to other establishments. Our rooms the one had no hot water and the other the aircon did not work. The spa looked beautiful, the water park is ok needs some maintenance and upgrades for sure, that little dive bar takeaway is very very dirty. You can't take ur own food or drinks to the water park. The padel was great. The resort has potential its just not managed well. The resturant.was nice but be prepared to wait for ur food.
Charis
Charis,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
Its a very relaxing and quiet. Hiwever converned about smoking witjin the swimming.pools itself. Kindly have a smoking area within that entertainment area for visitors not smoke.inside the pools while others are also swimming which includes kids and of which also asthmatics could.be inside the pool. 2. Ensure you always have a list of the rooms that paid their breakfast if not so letbit be the responsibility.if the staffto go verify that at reception. We had to wait for about 30.minutes and even had to go to Reception ourselves before we coul dhave our breakfast on day 1. Kindly.improve on customer service there.
Tlotlang
Tlotlang,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月20日
Bad bad accommodation
Was very disappointing. At check in they gave us only keys for one room, we booked a double room. The rooms weren’t very clean. We have a baby and after one crawl through the unit he was so dirty from the floor. Non of the remote controls worked. Kettle dirty inside. After the first day our dustbin bag weren’t replaced. We waited an hour and a half for dinner. Water park was dirty with rubbish incl. Beer bottles laying around. Neighbors were loud the entire weekend till late at night and started with noise again at 03:09 in the morning (despite our complains). WILL NEVER VISIT SEASON AGAIN!! STAY AWAY!!!
Melandi
Melandi,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年4月5日
Hard time
No house keeping staff at night ws a difficult time.
Lethoko
Lethoko,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月1日
I love the all inclusive activities with just booking a room
Koketso
Expedia 真實旅客評語
8/10 非常好
2024年3月28日
Mmadikotsi Dorah
Mmadikotsi Dorah,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年2月24日
BAD SERVICE AT SEASONS SPORT AND SPA,HARTBEESPOORT
The place is beautiful, good security as well but i was disappointed by their service, 1st we waited for our dinner for 2hrs,arrived at the restaurant at 8pm from their spa since we had a booking and ate at 10pm and after going to the kitchen and the person who was serving us several times, i didn't even spend time with my partner at the restaurant because most of the time i was at the kitchen asking them about our food. The food was also cold...2nd after having our dinner we went to their reception to collect our room key, they directed us to our room, the room number which was written on the key holder (161) was nowhere to be found and after calling them they told us to check each and every door with our key if it can open, we spent 45mins checking those houses until we found it only written summer on the door not the room number written on the key holder. when we got inside we found out that there was no aircon, no Wi-Fi but on our booking we choose the room with aircon and Wi-Fi hence we paid for it. We had to go to the reception to raise our complaint around 11.30pm. We had to bath with cold water at that night. In the morning after checking out we then asked for the manager to inform her about the bad experience we had and she wrote all this on her book and promised to give feedback the following day on the 19th February 2024 on how they can compensate us but up to now she hasn't done that and it is 6 days now.
Bikie
Bikie,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年2月18日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年1月30日
Welcomed by friendly security personnel and the amazing receptionist. However, we were a bit disappointed with our room, we felt it was not value for money in comparison with other places we previously stayed at.
Mamagase Jackson
Mamagase Jackson,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年1月24日
Mohammed
Mohammed,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年1月9日
Seasons was lovely, however, our place was a premium villa. The toaster did not work, there were only 2 towels when we arrived and there were 2 adults and 3 kids. The fridge did not get very cold and the aircons leaked whenever on. The rain came in the door and the bathroom window when it stormed so that created more problems. Also the patio was not covered, so you could not braai if it was raining or just ait outside. Otherwise, couches were lovely and comfy, beds very comfy. Kids enjoyed the slides and we enjoyed the private pool
Samantha
Samantha,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年12月24日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2023年12月12日
Best place to cater for the whole family.
The place has been revamped, a new beautiful restaurant is open. They have more activities to keep kids bysy and away from internet gadgets.
K.
K.,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2023年10月11日
Gave me a room with no fridge. Says the resort was fully booked. Didnt do anything to rectify the situation.
Clive
Clive,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年7月14日
Stay at seasons resort and spa
We just had to ask for towels and toiletpaper everyday. Although the staff un the restaurant was friendly the service was very slow. The restaurant is way to small for the size of the resort. Although we know nothing can be done about loadshedding, the power was often off for long times out of loadshedding times. The staff were all very friendly except housekeeping.
Niva
Niva,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年7月7日
Unhappy Customer
Unfortunately Seasons had an electrical outage while we are there, however a candle and matches are just not going to cut it. There was zero provisions made for back up power. So we decided to leave and find alternative accommodation 3 hours after check in. Calling the hotel the next day to see if they could refund any portion and was met with a very stern no, even though they didn’t provide 10% of the service that we paid for. In any event, the room needs TLC and a bit of cleaning. Has lots of potential, but expectations should not be high as it is quite disappointing.
Claudio
Claudio,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年6月26日
FridgeGate
We were in SEAF 2 which is an older unit. The unit was a 3 bed and 2 bath with decent space and a pool outside. The geyser and the aircon plugs were down on the DB board and we only realised after not getting hot water for a while in the kitchen and the bathroom. The upstairs aircon couldn't be switched off on the unit which meant we had to switch off at the mains until maintenance came the next day. The fridge smelt badly and they sent a cleaner but alas it seems the issue was deeper. After another call the maintenance crew arrived and realised the issue was bad. They returned to clean the run out pipe at the back. It didn't work so they eventually returned with a smaller fridge and a visit from what I assume was a maintenance manager who apologised and let us know that he has asked the team for a second fridge since this one was smaller. After about an hour we realised this new fridge wasn't getting cold we then called intermittently for a few hours we eventually got another fridge in the evening that seemed to be the one we had before just cleaned a lot more. It was incredibly frustrated but thankfully we were in good spirits and we enjoyed the pool and football facilities.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年6月12日
Kaajal
Kaajal,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年5月23日
The venue is awesome, friendly staff at reception and spa. We had a problem with the shower but reception handled it very well. The only issue we had was when we got the the restaurant for dinner there was a birthday party which looked like a private function and the guests were not told in advance. The restaurant manager spoke to another couple to explain the situation and ask them if he can organize a table for them inside which they declined. He did not even try to speak to my husband and I which was very disappointing as we were standing in the cold. The rest of the staff was friendly though so we ended up ordering take aways at the restaurant. Overall stay was lovely. Will book seld catering next time.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年4月17日
Rooms are old and bit dirty, with mold in the bathrooms
Divan
Divan,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年2月17日
Get new towels and please clen the hotel
We took two hours just for the receptionist to get our name and payment on the system, the towels were extremely dirty when we got to the room it was soo dirty and had smell we asked the security to get new sheets for us the bathroom was dirty even had dirty man underwear i was soo disgusted,but the restaurant food and service is good I was happy about it .
Nosipho
Nosipho,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2023年2月15日
tshegofatso
tshegofatso,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年2月9日
5 star ratings
I enjoyed my stay at Seasons. The rooms and clean and big and the service is woow.
My friends came to visit me from their guest house, and they liked everything. They are surely booking Seasons next time.