The shower pressure is extremely low, the fan coil is extremely noisy, and the curtain cannot be fully closed. Avoid north-facing rooms. They have a strange layout and a building view about 3 meters away. I will not stay in this hotel again!
Nicholas
Nicholas,8 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年12月7日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年3月5日
Double charges ; Poor customer service
My experience at this hotel was probably the worst experience with a hotel in my whole lifetime. Prior to coming to this hotel I paid for the room and taxes. I used a different card once arriving to check in and was charged double $300 for incidentals due to my 3-night stay. I spoke with the manager and she apologized with just providing a $50 credit and stated it was a computer glitch. Once checked out the hotel representative told me that there was a balance and stated since there were issues with my bill due to the double charges he needed to wait and speak with his manager. Also, he needed to charge my card and extra $163 for the last night at the hotel. I had to remind him again, I paid for the room prior to coming to this hotel. He then told me I will be contacted via email after speaking with his manager so they can review my bill again. This was Monday. Today is Wednesday and I have yet to receive a call from this hotel management or any representative. I have not received an email. After reviewing my account they went ahead and charged my card for the balance and the charge of an extra $163 is still pending. I guess this is another computer glitch! Customer service, follow-up and feedback was very poor at this hotel. I always have to reach out and inquire at no time did this hotel management reach out to me. First time in Chicago and it was truly ruined. I advise anyone coming to this hotel to check your bank account.
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月4日
Manda
Manda,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月2日
Sharon
Sharon,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年2月27日
Darrin
Darrin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月23日
Donald
Donald,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月21日
Not a lot of storage space. Pretty much had to leave most things in my suitcase due to lack of storage space
Raygina
Raygina,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月21日
Ronald
Ronald,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月20日
Chi Town Fun
Had a great time and the valet guys were great. They gave me great advice on places to check up. Thanks
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月17日
Hotel Stay Vday weekend
From valet to check in, nothing short of amazing. The hotel was nice, very clean, quiet, and modern. Staff was polite & friendly, the rooms were super nice & comfortable. Everything was 10/10! Even the restaurant in the hotel was great! I would highly recommend to anybody
Jason
Jason,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月17日
Get away weekend
Great Valentine’s Day get away!
Stephanie
Stephanie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Lars Petter
Lars Petter,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月13日
Angela
Angela,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Nice Hotel
This hotel is nice. It's conveniently located, the room is spacious, it's clean and quiet. The restaurant (the Filmore) is ok: the food isn't that good and the service is astoundingly slow.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Loved my stay
Cortez
Cortez,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月5日
Horrible service that resulted in my injury. They are refusing to involve their insurance carrier at this time. I require that corporate involved an insurance carrier.
Christine
Christine,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月4日
Nicholas
Nicholas,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月3日
Carmine
Carmine,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月3日
Great Stay
Beautiful hotel, clean comfortable room, great location. Easy check-in and checkout.