Great hotel. Breakfast was a little chaotic and couldn’t find necessary items but it is a very busy location. Consider other options for breakfast, if you have time.
Abdulaziz
Abdulaziz,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Mohammad Reshad
Mohammad Reshad,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Nice overall
It eas a blessng to have stayed so close and be able to pray inside the room. The bathrooms were a bit weird as the shower space was not made well and too small. Also, not being to able to have uber drivers pull up to the entrance was a hassel as our luggage had to be dragged almost 1Km away when checking out. Our driver could not pull up to the entrance while checking in either. Travelling to and from was not easy. However, the staff were friendly, breakfast was good, and the location trumps all other issues. Thanks to all the helpful staff.
MOHAMMAD
MOHAMMAD,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Ahmed
Ahmed,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Masood
Masood,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Alaa
Alaa,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Ibrahim
Ibrahim,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月19日
Overall good hotel
The overall stay was ok, the two bad things that the room smell was full of cigerettes and the elevators programming is very bad you can wait for 5 minutes to get one and also stops in each floor… specially on prayers time you must give it extra 15 minutes before to make sure you will catch it.. breakfast was ok but very crowded
Ahmed
Ahmed,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月14日
Poor overall due to customer service
Not a good experience for a supposedly 5 star property. Reception staff not helpful, didn’t help when I asked for assistance to print my boarding pass or whe noi wanted to know where they had taken my luggage- you just get directed to someone else. Lifts were a big problem as on most occasions you’d have to change lifts to get to the reception area (they don’t come quickly). Cleaning staff were superb, friendly and helpful. Bathroom was very dated, the shower door waterproof strip kept coming off , my adult daughters couldn’t regulate the water temperature as it was very stiff so ended up scolding themselves every time they showered. I paid extra for a view but it was partially blocked so disappointed they gave me that room - they did have a room with a better view but chose not to give me that. Location is excellent and I think that’s why swissotel don’t care about customer service, they will always have a customer base so don’t need to try.
Rafiq
Rafiq,8 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月12日
Yasir
Yasir,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Close to haram and to everything you need. Breakfast was great with plenty of options
Yasmin
Yasmin,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
very noisy hotel, some of the rooms have $100 add on fees
Jawid
Jawid,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Mohamed
Mohamed,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Perfect
Perfect, would definately stay here again, great location and services
Fadil
Fadil,5 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Bilal
Bilal,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
It was wonderful trip .in Makkah hotel is excellent cleaning and wonderful service
Fozia
Fozia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Very good
Good
Akram
Akram,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Laraib
Laraib,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月16日
fuat
fuat,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Shaikhah
Shaikhah,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Excellent service room, but breakfast is not hygienic . Most breakfast is leftovers. They have to improve breakfast . Other than everything is perfect . We our regular customers. Inshallah go again soon.