We stayed during the X'mas period and it's quite full so maybe that's why we got bad rooms. Still we expect more from a 5-star hotel for problem solving.
Humidity was bad in our rooms and lots of water stain on the wall. My pictures may be too dark to see but it's actually quite large and bad on the wall. And it also gave a bad smell.
We asked for either a dehumidifier or another room, and it took a long time, and each staff asked us to go to another person for help...and they showed up with some lemongrass aromatherapy things.
I think it's an okay 3.5 star hotel, but we are disappointing given the fact it's marketing as 5-star.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2016年7月3日
Nice hotel and comfy room
The buffet is perfect you can't find nearby
The room is nice and cosy with two front door separate the mosquitos
nice
Expedia 真實旅客評語
2/10 不太好
2015年1月19日
国内快捷酒店的服务态度都比这好!
Bad customer service,can not believe why the hotel can reach to 4 star hotel with this kind of terrible customer service! 4星级酒店的服务水平太差,这种态度国内的快捷酒店都不如。
Jiana
Hotels.com 真實旅客評語
2/10 不太好
2015年1月14日
差酒店!
Very bad experience!!! Never ever come back!!! The hotel is totally spoiled by tourist group!So bad service and bad attitude and it doesn't matter you are happy or not, because they will received many tourist group anyway since Kandy is hotspot for people from all over the world!!! They are not worry about no customer someday. Too bad it carries good name Cinnamon. Suggest to stay Regent hotel which is 5 minutes away and has good value and service.
非常差的酒店服务,态度恶略! 酒店已经被一群又一群的游客宠坏了,他们不怕得罪客人, 因为每天又会有新的游客来。 离它5分钟远的地方有好酒店-REGENT, 价格服务都很好,最好选择那里。
NA
Hotels.com 真實旅客評語
8/10 非常好
2014年2月8日
c/p值極高的選擇
飯店不在Kandy市區內,離市區車程約15-20分,整體c/p很高,bar及餐廳環境也很好
james
Hotels.com 真實旅客評語
8/10 非常好
2024年12月22日
Ramasamy
Ramasamy,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月22日
Not bad, but could be better
Service, rooms and comfort was spot on. Can do better with food options and quality.
Anthony
Anthony,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Ramasamy
Ramasamy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月12日
Kolitha
Kolitha,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Great Place to Stay…
Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Jocelyne
Jocelyne,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月17日
Kay
Kay,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月2日
Francesca
Francesca,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月13日
We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Hareesha
Hareesha,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年5月10日
Vaseharan
Vaseharan,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月28日
Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Catharine
Catharine,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年4月6日
I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.