Staff support was lacking. I reserved the room for the night of November 29 using my American Express card online and was charged $163.90. Yet when my son arrived at the hotel he was told by the front desk clerk that my card had been declined and that he needed to present a credit card, which he did. He was then charged on his credit card $166.49. So we were double charged for the same room.
Tyler
Tyler,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 11 月 17 日
The hotel was nice and the staff was courteous. My main issue was that I booked Home2Suites based off their typically great breakfast options. However, because this is a brand new hotel, they did not have whatever license was needed to serve a hot breakfast yet. They did offer some pastries but not at all what I was expecting. It would have been nice to have been notified of this before booking.
Kevin
Kevin,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 11 月 17 日
Very clean. Wonderful staff and good location. Really convenient and nice stay for me.