Property is very rundown in the halls. Carpet needs to be replaced. Bathtubs need to be replaced. The price they charged is what Marriott charges in the USA. This place at best is maybe 31/2 star. Staff is very friendly and courteous.
amarjit
amarjit,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年1月5日
Very old rooms and dirty rooms. Had to leave the despite staying for one day instead of two. Not recommended for the price we paid . We went to another hotel for the same price but with much better facilities and service
Reetamdhara
Reetamdhara,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2021年3月26日
The hotel is really nice, the location is awesome. you can enjoy the river view. As per my experience, no other hotel is better than this property.
I really enjoyed my trip and stay in Mastiff Grand hotel.
真實旅客
5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2017年2月2日
Pleasant, spacious
Ideally located, Still potential to improve with amenities.The hotel should maintain the fitness center. Wifi is very weak. Portable room heating had to be requested when in need. No automatic room heating through with air handling unit functional. Otherwise overall the stay, ambiance, service etc were good.
REKHA
Hotels.com 真實旅客評語
8/10 非常好
2016年6月10日
Require to improve luxry stay in hotel 4* catagory
Good Things....
Food Quality - Awesome.
Hotel Staff.... Excellent.
Hotel Location..... Wonderful.
very bad for ...
No lift service from 5 / 6 7 th Floor & rooms allotted to guest upto 7th floor.
huge flies in restaurant.
no kids play area (garden) & no equipment for small kids up-to age of 10 years.
Disco organized by Hotel without Drinks & Snacks. Even water is not supplied in Disco.
Jitesh
Hotels.com 真實旅客評語
8/10 非常好
2016年5月2日
真實旅客
Hotels.com 真實旅客評語
10/10 好極了
2016年3月11日
From Bachelors to Family
Hotel was at great location,the sound of river was so good and mind soothing that i loved it. Guys i was with family and it was awesome staying there!! Food was Good and staff was polite and helpful too.
Manoj
Hotels.com 真實旅客評語
8/10 非常好
2015年12月22日
It was good..
Good.we had a good experience.keep up good work.
We had fun.
真實旅客
Expedia 真實旅客評語
6/10 不錯哦
2015年6月28日
Avoid this hotel till fully renovated
Both the lifts in the hotel were not working.
Bathroom was not very clean.
AC was not working.
The hotel staff was very strict about check out time of 12 noon and allowed only 30 minutes extension.
Overall not customer friendly.
The only plus point was the location of the hotel and the food.
Prashant
Hotels.com 真實旅客評語
10/10 好極了
2015年6月15日
Hotel with river n hill view
The hotel has an excellent ambience with river Beas flowing next to it and nice view of hills. It is 4-5 km before Manali and at calm location. Main road in Manali is very crowded and buildings all around. Hotel citrus is a good hotel to relax n enjoy the natural beauty. The hotel staff is very good and cordial.
suresh
Expedia 真實旅客評語
8/10 非常好
2015年4月8日
Feedback
Reception staff is lil confused regarding the payments..rest it was all ok..the best thing about the hotel is its location..the view from is room is super.
Rahul
Hotels.com 真實旅客評語
8/10 非常好
2015年4月6日
Very nice. I really enjoyed
Awesome. I am very happy. Very good place and nice surrounding
Masum
Expedia 真實旅客評語
6/10 不錯哦
2015年3月11日
Beautiful views but technology needs improvement.
We stayed at Citrus Manali in march 2015. Overall we were happy with the rooms but there was no Wifi in the rooms and the cable TV rarely worked. Service at breakfast was excellent as were the views from the river view rooms. One lesson to pass on is to always book taxi through the hotel as you will get a flat agreed rate per day. Otherwise you will find yourself being cheated by the local taxi drivers. Also if going to Solang valley, all day skiing is not what you think it is, do not buy!
NAVJOT
Hotels.com 真實旅客評語
4/10 一般般
2015年2月18日
Breach of trust and poor rooms
On arrival we were given room 712, 714 & 716 for three couples. Floor tiles of room 716 were in pathetic condition, broken & chipped. Room 712 walls were having black marks all over.
On the very first day we asked if any discount will be given on food since we were planning for extensive in house dinning. Guy at the reception told us to rest assured and 10-15% discount will be given. On checking out our food bill was around Rs.12000 and hotel people refused to give any discount saying they have not said anything regarding discount. When we talked to the manager he gave us a cold shoulder, made stories and did nothing. If on arrival Citrus people would have refused for the discount that would have been ok but making a back track on your word was really cheap on hotel's part.
Same was the experience of another couple who checked out with us on 16 feb 2015
Piyush
Expedia 真實旅客評語
6/10 不錯哦
2014年6月18日
great location
Frustrated with room service.
sarla
Hotels.com 真實旅客評語
8/10 非常好
2013年5月30日
Breathtaking views
Excellent location, enjoyed the river view and snow clad mountains from the Balcony. Staff were courteous and helpful. It was a little hot around noon as rooms do not have a/c yet.
Overall, great property, lovely atmosphere and central location.