The page indicates there's rollaway beds for adding people, but the front desk informed us due to some weird fireproof policies that they're not able to provide us such facilities even if we pay. Bad consistency from the website and the real case
YunKai
Hotels.com 真實旅客評語
2/10 不太好
2025年1月22日
Lance
Lance,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月20日
WRONG ROOM
I was very dissapointed. I spent over an hour looking for a hotel and comparing hotels for what I needed within my budget. I finally found it and booked it here. Only to find that the SUITE I reserved turned into a small 2 bed room. I had planned a special event for my stepdaughters and needed the Suite with the sofas to also accommodate the space. I called the Front desk as soon as I walked in only for the receptionist to tell me there was nothing they can do. I did'nt understand if I reserved a SUITE why am I getting a regular room???? All he could say was there is nothing he can do and besides there were other guest complaining of getting wrong rooms. Manager was not in sight and he said he would leave notice to the manager in the morning. Manager never called. I waited to see if he or she would step it up and nothing. We are going back in 6 weeks and definately not staying with them. Apparently they like to give you any room of THEIR CHOICE!!! NOT YOURS
Erika
Erika,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月18日
Qi
Qi,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月2日
larry
larry,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Mallory
Mallory,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月2日
Wendy
Wendy,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月23日
Zoe
Zoe,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月29日
Hotel was very close to my destination which was great. Hotep could use a safe in rooms for belongings and breakfast could have a little more variety. Found a few hairs under comforter in bed. Other than that it was a good stay.
Jacqueline
Jacqueline,2 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年10月29日
Katrin
Katrin,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月27日
The room I reserved wasn’t what I got. They still charged me for the same amount as the suite. They had to bring a bed that was too big for us to get to the restroom and out the door. They didn’t check to see if we needed room service. Talked to the manager that morning about my reservation and she didn’t tell me that’s they didn’t have my suite available anymore.
OfficialTierra
OfficialTierra,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Sherry
Sherry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Amazing stay. Room was very clean. Staff was very nice. Definitely recommend.
Crystal
Crystal,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Mickey
Mickey,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Ok
Nice
larry
larry,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月13日
Bait and switch
Purchased a double queen suite. They didn’t have the room we paid for and never compensated for over charging and under delivering. The manager was out sick and couldn’t help. Haven’t heard back yet. Back for another tournament. Not staying here.