Staying at Hotel West has been one of the pleasant experience with EU hotels. It offers nice, friendly and home-like settings, nice breakfast and great transporting location. Although the front desk is not 24hrs, with normal working schedule on a business trip it didn't bother me at all. And I can't show enough appreciation to the help extended by the hotel staff, especially Jorg the manager. I visited the city this time for a trade show, and one of the packages mailed ahead was delayed by DHL. Jorg really went out of his way to help me get the package delivered, despite it arrived late. At checking out, he also helped me to send a package returning to my home office. It really helped a lot for I was doing another overlay trip. Will surely stay there next time! And thank you all the great staff at Hotel West.