It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
It's a beautiful hotel located right beside the Dubai mall. It's convenience to explore Dubai by Metro but the service level does not quite match with the luxury image, particularly the breakfast cafe where we were not welcomed by any more nor led to the table. When we asked for one more cup of coffee at 11:05, the waiter simply replied "it's closed" but I saw the coffee machine was there all the time....
There are plenty of luxury hotels. in Dubai or nearby, I might experience the others next time if I return to Dubai for the vacation or business trip.
YI Chun Cindy
YI Chun Cindy,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2019年9月16日
不建議住這間酒店,設備太舊,同樣價格可以住阿曼尼,服務人員態度不好,嚴重排斥華人
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年8月31日
真實旅客
1 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2019年6月19日
Nice Hotel to stay
Perfect place to stay in down town closed by Shopping mall ,
and Burj Khalifa, Thai restaurant is good , but their spa
is no good
Syliva
Syliva,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2019年4月26日
Bad service from front desk manager
I was checked in by front desk James( he was very nice and attentive), which everything went smoothly despite the long queue as he is the only one on duty. Once I went to the room and found out there were blood stain on the bed sheet. It was midnight, so I waited until the day after to tell the front desk Jeraldine. She called housekeeping but unfortunately when I went back to the room at night the same bed sheet with blood stain is still there. Jeradine checked me out on my last day and I informed her housekeeping did not change the bed sheet and rarely a five start hotel have blood stain in the room. She was very nice, apologised and waived the 3 breakfast I’ve had. She informed her manager Islam after. Islam then asked if I’m from China, which does not relate to anything..... I’m not from China but does being Chinese stop you from apologising for your attitude? He made me felt like he was racist to Asians at that point. For being a duty manager, he should be well trained to handle situation like these. I asked for hotel general manager’s email and he wouldn’t give it to me, which is pretty unusual. The hotel location (Burj Khalifa and Dubai mall) and restaurants were great. I do like that the connecting rooms they have a door outside the two room doors which gives convenience to family travellers to walk around.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年2月16日
非常好体验 地段好 早餐好
Dong
Dong,2 晚浪漫之旅
Hotels.com 真實旅客評語
10/10 好極了
2018年6月6日
連接杜拜Mall非常方便
Chan Un
Chan Un,2 晚浪漫之旅
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
10/10
This is by far the best hotel I’ve ever stayed at during my travels to Dubai. The customer service is exceptional, and the location is absolutely perfect—10/10
Jauhar
Jauhar,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月13日
Joel
Joel,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月12日
Lars
Lars,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Sensacional
Tudo show
ANDRÉ LUIZ
ANDRÉ LUIZ,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Eya
Eya,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月23日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Tehzeen
Tehzeen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Perfect
I will come again it was the best experience that i have ever had in my life