The food was exceptional, rooms were immaculately clean, the staff incredibly accommodating, and the scenic views breathtaking. This hotel with all it has to offer has restored our faith in five-star quality and what it means to go above and beyond in terms of caliber.
Our little girl didn’t want to leave! Carlos, Mariano and the Kids Club staff provided more entertainment and days filled with activities and fun than we had anticipated. There was never a shortage of things to do and something for everyone, even those who like myself care to have a break with just a good book and cocktail in hand.
The people here always greeted you with a smile and would go out of their way to make sure you were enjoying yourselves in the most genuine of ways. The concierge service were very attentive and made sure your meals were all planned in advance so you weren’t ever waiting for a table.
We don’t come across a hotel we’d visit twice often. It’s actually a rarity for us, but we’d definitely make an exception for Grand Velas.
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月24日
carlos
carlos,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月4日
Beatriz
Beatriz,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月4日
Muy recomendable en todos los aspectos
Jaime
Jaime,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月2日
We had a wonderful experience, the staff was very attentive and helpful. Phenomenal service from Patty at the pool, Carlos in activities to Maria at the concierge. We are so grateful to all of them for making us feel pampered in our week vacation. We will definitely come back soon.
Norma Leticia
Norma Leticia,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月28日
Gustavo
Gustavo,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月27日
Las mejores vacaciones que he tenido , mi familia disfrutó mucho , instalaciones de primer nivel , atención increíble , comida inigualable, limpieza y seguridad .
Les
Agradezco todo los que hicieron para pasar unos días inolvidables.
Gracias Dulce por tu atención personalizada.
Ernesto
Ernesto,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月24日
Ampliamente recomendado
Excelente servicio alimentos e instalaciones
karla paola
karla paola,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月22日
todo muy bien
Enrique
Enrique,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月20日
ADRIAN
ADRIAN,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月16日
jose
jose,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月11日
Very clean, good food, and excellent staff
sholeh
sholeh,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月10日
Excelente
Selene
Selene,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年7月8日
Room service is dismal. Takes a long time ro get anything sent to the room. On our last night we called 3 times to get a bottle od wine sent to the room. It never came.
Padraic
Padraic,8 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月8日
Rita
Rita,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月8日
Rita
Rita,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月7日
Servicio complicado a cuarto… no honran las ofertas de Expedía… los $50 de descuento de Expedía me los negaron.
LUIS MIGUEL
LUIS MIGUEL,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月5日
Mariana P
Mariana P,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年6月29日
Excelente
Jorge Arturo
Jorge Arturo,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年6月28日
The staff members were so helpful and cordial. It was a mom and daughter trip and they made our stay feel unbelievably special. The restaurants are top notch and the food is amazing! If I could I would always bring my family here. The only thing is… nothing against the hotel, but if you are a family that has small children… be mindful of others please and don’t act as if your kids and you own the restaurant. Be respectful of others and keep your kids iPads at no volume. I don’t understand the reason of bringing your small kids if they won’t be part of the family dinner conversation or be there to observe and feel part of quality time.