Great location, beautiful view, excellent service.
Eldon
Eldon,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年12月13日
Chien-Hong
Chien-Hong,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月29日
MK
Worst experience. Stayed there for 3 nights and paid full price for all 3 nights but room service was awful. They didn’t put the water every day. Got stung on my eye due to some sort of insect or spider at the middle of night.
The telephone facility in the room was useless.
Doesn’t matter which service you call, all the time got the line engaged tone. Need to go down to reception every time.
The restaurant staff did not allow me to have evening meal at 8.00 pm. Reason was they are getting it ready for tomorrow morning breakfast.
Overall RUBBISH service in every department of the hotel.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月24日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Frazer
Frazer,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月16日
Lovely
Lovely hotel - staff were so friendly and helpful and always greeted me with a smile. The room was very comfortable and we had a great view of the river. Couple of minor niggles, the room service tray wasn’t collected for quite a while and I did have to ask for it to be removed. The heating is way too high and I couldn’t adjust it. The bathroom was clean but very tired and in desperate need of updating. The shower wasn’t great and had an old fashioned curtain over the bath that was a little mouldy in places.
Sara
Sara,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月12日
All good and clean but bathroom quite dated by current standards and £15 parking charge disappointing
Gary
Gary,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
Kyle
Kyle,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Great Hotel
Great hotel with good facilities. Spacious and comfortable room. Pleasant staff and great breakfast choice.
Steven
Steven,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Fantastic hotel
We travelled for an event at the Utilita. Access to the hotel was easy and about 15-20 minutes from the airport by taxi. The hotel was clean and beautifully presented in public areas and the bedrooms. The bed was comfortable and a choice of pillows for a restful sleep. The bedrooms were well equipped with a stunning view through a large window in the room. We ate our evening meal in the restaurant and had breakfast included in our tariff. The food was excellent with a wide choice. One of our party is celiac and the hotel have an admirable policy which met her health needs perfectly. She was very impressed and thinks it’s the best stay she’s ever had in a hotel to cater for her condition. They had even marked the room to alert staff to her condition so when we arrived at breakfast, they were expecting her with the gluten free menu. Nothing was too much trouble. We were very impressed. The staff were friendly and attentive. All in all, a great stay and excellent value for money.
Elise
Elise,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月5日
Alexandra-jo
Alexandra-jo,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
Adrian
Adrian,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Very clean and helpful staff
Steven
Steven,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
Hit and miss
No shower gel in the shower. And when we came back late admittedly, within 15 mins we had security at the door telling us we had to be quiet, tv not on music not on literally waiting for a take away to arrive. No we have had a call and please can you quieten down it was super heavy handed with 2 men at the door!
Nick
Nick,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月19日
Excellent location, good value, chilly bedroom.
Excellent location and lovely view over the Tyne. Quiet hotel, good service at the bar. Good value 24hr parking. Would stay again. The only issue we had was a cold bedroom and we couldn’t get the temp to increase so we struggled to stay warm overnight.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月11日
Great hotel, but.....
A one night stay re a business trip. Hotel was superb but disappointed that after paying for hotel there was an additional 15.00 to park. We only had breast the hotel and this was average considering the cost.
We also had a drink in the bar, again. Very expensive and the beer appeared to be flat half way down. We may stay again for the convenience but will likely have all food and drink elsewhere
Lee
Lee,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月10日
Jetmir
Jetmir,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
Great hotel
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Terry
Terry,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月3日
Alan
Alan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月26日
nicola burrows
nicola burrows,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月25日
we had the worst e learned on check in
we had five rooms booked
they could t find our rooms gave us four keys and disputed for over an hour that they didn't have the fifth booking
the girls 50 th birthday we booked for had to wait for over an hour to get a room . the lady went round each room to se what she'd allocated to realise her self that the fifth room hadn't been given to us . we then had food and table reservations at above in the vermont of which we missed our reservation due to the check in nightmare so we were left without any food and missed our reservation .
wouldn't stay here again !