Nice spacious room with good layout.
Only strange thing was- we came back after a day out to grab coats before dinner and the place was surrounded by 4 cop cars. Wasn’t 100% sure if it was safe to go in & yo to room. When I entered- two staff were at check in desk- so I asked what was going on and was given a funny look as if to say- none of your business. I asked again, and what I believe to be the manager (female)- answered rather curtly: They’re handling something for me”.
Just seemed a bit strange to allow me as a paying customer- to feel unsafe by withholding an explanation.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Susanne
Susanne,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月3日
Robert M
Robert M,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Sharon
Sharon,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月25日
They steal your money beware!
First of all Susan at check in was very rude. She was demanding an incidentals hold of $50 on a card. I told her that there’s nothing about that on the website I booked it on as well as Im a gold member with Hotels.com and should not have to pay an incidentals hold. She threatened to cancel the reservation if I did not give her a card.
She promised that it was just a temporary hold and would not affect my balance however immediately $50 came out of my checking account. They took two days to give me the $50 back and then this morning 10/25 $50 came out again and overdrafted me again. I’ve called the front desk and the managers not there and they don’t know when she will be in.
On top of that there is a $59 fee for late checkout which I have never heard of at any hotel. And lastly there were people running after midnight at the property and slamming doors and then most of the hot breakfast was cold and crunchy.
Brandon
Brandon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Room was very comfortable and quiet. A first floor room with my elderly pet was great because we did not have to climb stairs (he refuses to get on an elevator). This is the second time I’ve stayed here and I will definitely return.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月5日
Michael
Michael,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月25日
One of the two rooms reeked of smoke. Showers etc all a bit run down. A couple of mediocre restaurants nearby.
Paul
Paul,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月24日
Great staff and breakfast
Brandon
Brandon,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月22日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月21日
Good
Richard
Richard,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月16日
Clean. Comfortable. Very Noisy from I 25.
robert
robert,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月16日
Yazan
Yazan,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月15日
Rafe
Rafe,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
Nice, clean, quiet place to stay. Just driving through to get home and stopped here for a night. We’re going to stay 2 nights but decided to stay the extra night in Albuquerque… mistake! It was so much cleaner and peaceful here in Castle Rock! Will definitely stay here again!