I was robbed in the room by the clean lady she stole $900 dollars from my pocketbook the safe said that I had to enter a 4 digit code and at the end I was 6 numbers I was in room 7407 it was reported and the hotel didn’t do anything they ruined my vacation I told them to show me the video from the camera and they didn’t I did a report and didn’t do anything to help at all
Jessenia
Jessenia,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月28日
Esta es mi 3a. visita al hotel. Siempre he encontrado muy buena relacion entre huesped y empleados. Muy respetuosos y amables asi como sus instalaciones, crean un ambiente de tranquilidad y divertimento.
Osvaldo CLERCH
Osvaldo CLERCH,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月22日
Overall a good resort, staff was attentive and friendly.
Lisandra
Lisandra,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月14日
Definitely will be coming back!
Lisa
Lisa,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月13日
The gardens are really beautiful and well kept. Service by waiters, bartenders, housekeeping was exceptional. Swimming pools are nice. Adults only has a nice vibe. Beach is gr8 for walks. Some sargassum but the water was enjoyable.
What I did not like at all was the constant approach of travel club guys to sell upgrades and memberships. Annoying to say the least. Everyday. That is one of the main reasons we are doubting to return to this resort. Restaurants were ok. Buffet was good. Many many options. Rooms could use some more love and public bathrooms really need to be dealt with. Most have broken parts, don't work well, loose tiles etc. Nightly entertainment was ok. Was expecting little bands however none during our stay. Some amateur dj's and shows. It was a nice stay.
Erika
Erika,7 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年8月11日
Mandie M
Mandie M,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月2日
James
James,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月29日
Excellent place
Celenia
Celenia,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年7月29日
We sent you a complaint from day one we were not satisfied
SARI
SARI,11 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月28日
Natalie
Natalie,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月28日
Mauricio
Mauricio,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月27日
I stayed at the Grand Palladium for 4 nights in July 24’. Overall my experience was great, however of the 15 parties in my group several had complaints of malfunctioning AC units that were not repaired after repeated requests. Some complained of not having their mini bars restocked until day 2 of their stay. Shuttle service between several locations at the resort were long wait at times depending on peak hours of the day. The property is cleaned well and is pristine and for the most part staff is polite. Several women in the group did not feel the same level of hospitality from the female staff which did leave a somewhat bitter taste in their mouths.
Mckeya
Mckeya,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月23日
Nice resort, great food options
Kenneth
Kenneth,5 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月22日
i would give this a 0 star this hotel was beyond humid from the lobby to the smell of the rooms…front lobby staff was horrible…i would give Walter a 5 star at front lobby for helping me with the many situations from day of arrive, however managers were difficult and did not seem to care the overall food sucked and everything was limited …worst part is me being of a spanish culture the staff treats you poorly if you not light blue eyes and blond …👎👎👎
Enny
Enny,3 晚好友同遊
CheapTickets 真實旅客評語
2/10 不太好
2024年7月19日
Terrible food, terrible drinks, not clean, major language, barrier, staff not accommodating, would not recommend.
Eli-Elyahu
Eli-Elyahu,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月18日
Cris
Cris,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年7月16日
This was the worse experience I have had and I have traveled to DR multiple times this year. My first room had power issues. They moved me to another room. We returned from the store to find ants all over the desk and in our food that was in bags. Ants were on the walls and ceiling and bed. We had bites. Housekeeping had to come and spray repellent while we were there. Mold on wall, son sneezed entire visit. Phone, tv stopped working. No hot water in room for 4 days. We showered in cold water!!! Power went out in 2nd room. Food was not good at all. Will not recommend although staff tried to contact me daily due to so many issues. Waste of my hard earned money there! Never again
Akia
Akia,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年7月16日
Staff members are rude if you don’t buy their membership they make me lost 1/2 my day try to sell this plus the room smell humidity and something bite my 2 year old so restaurant never have availability for reservations plus more
Ruth Margarita
Ruth Margarita,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年7月15日
bobby
bobby,9 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月15日
I chose the property because it looked very good in the pictures but the reality is that it is outdated and worn out. The refrigerators in both rooms did not cool. It was nearly impossible to get a decent reservation for dinner, we had to get whatever was available. We ordered room service once it was below standards. We found that most of the staff are rude and obnoxious with the exception of the entertainment staff and some of the waiters in the restaurants. I have stayed in cheaper places in Punta Cana where the service, amenities and rooms are 10 times better. In my opinion, it was a waste of time and money.
Hilda
Hilda,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年7月9日
Very nice resort
Deshun
Deshun,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月9日
We had a wonderful stay at Grand Palladium Punthacana. All the staff are very friendly they go above and beyond to help you!! We had our lunches at Behique restaurant, chef Jorge Tec, was so nice and extremely sweet he accommodated our dietary limitations. Big thanks to Freilin &Yahaira they were always smiling and took care of us during our lunches.