The rooms Amana A/C unit was not working. We were not warned during check in. The room was sweltering upon entering! We contacted the front desk immediately and were told the unit was most likely accidentally unplugged by housekeeping when they vacuumed. This was not the case. It was unplugged but had been done so to prevent fire. Both the Amana units cord and wall socket were completely burnt. We informed the front desk of that finding and we were told maintenance would come by and inspect it. We never heard back, and due to no vacancy a new room was not an option. The two night stay was uncomfortable. The only way to cool the room off - you had to open the door or the less than smooth operating windows. With the layout of the room being the way it was every person on the walkway could look in while you slept. Also this could only be done when you’re in the room because all our belongings were in view, and only the janky screen as security. Not close to ideal or comfortable stay. The crazy thing is when leaving there was a new Amana unit in box outside of our room staged there for install. Considering this was a weekend stay I would have to assume this was a known issue and the previously ordered replacement unit arrived Monday AM on the day we were checking out. This would suggest the front desk person played dumb when we called about the issue upon arrival. This was likely an isolated incident but it could’ve been handled much better. Our sleeps were not great…
Scott
Scott,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Nice bed
The check in took literally 2 minutes, paid and I got the keys. For check out I just left key in room and left. Rooms & bathroom were clean , bed was comfy and blanket, sheet & comforter were in good shape. Next time I would ask for top floor. folks above we’re walking around too much around 230 am, great location, street was surprisingly quiet
Yael
Yael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Alan
Alan,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
It was clean and the guy was super chill and nice!
Danyelle
Danyelle,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Buena
Muy bueno
Andres
Andres,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
#1 Hotel in SF
This is not my first stay at Castle Inn. I have stayed here four times already, and for this fourth time my family stayed as well for a family celebration event we had over the Christmas holiday, and my family raved about how well their stay was and the excellent conditions of the rooms being so clean, and the front desk being extremely helpful, this is definitely my only hotel that I would trust traveling to the city and now I’ve made it my families preferred location as well. Parking is a most definite plus perk and I have felt safe staying here and entrusting this hotel!
Alicia
Alicia,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Great non-chain place to stay!
Great hotel with parking included in room rate. Within walking distance to Fisherman’s Wharf, Pier 39, Ghirardelli Square, etc. Public bus stop less than a block from hotel entrance. Wonderful service - allowed us to check in early and leave our past checkout time with no additional fee. Pleasant and courteous staff. Would definitely stay again. My only concern was a loud, discourteous dingbat who stood out on the balcony-like walkway right outside our room - yelling at his son in the parking area two floors down, after 9 pm. That’s not really the hotel’s fault though…
Sarah
Sarah,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Cozy, Clean, and Comfortable
The location is awesome near China Town, SF street car, and the property provides free parking. The staff was friendly, and the front desk was able to do an early check-in at 12:35pm. This place is spotless, and I will definitely return.
Erik
Erik,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Karoliina
Karoliina,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Staff was very friendly and helpful. The bed was a little lumpy but not so bad that I couldn't sleep. Large bathroom area and clean environment. Happy to have had on site parking available.
Christina
Christina,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Checked in with ease
Loved the ease of checking in, the paperwork was ready... like they knew rhe exact time of our arrival which was an hour and a half before their 3 o'clock check-in.
Ayde
Ayde,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Clean and comfortable. Good customer service. Good price for the location.
Cheryl
Cheryl,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
Excelente
Excelente hotel, cómodo, bien situado, amables, limpio, tarifa justa. Sin duda regreso.,
Octavio Enrique
Octavio Enrique,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Karen
Karen,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Per
Per,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Javier
Javier,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
1st time in San Fran
The room was spacious!
The hotel was centrally located for what we were doing. Parking is tight, but manageable. No frills, nice neighborhood, easy to find. Lots of coffee shops and eateries within walking distance.
The gentleman who checked us in on 11-10-24 gave us a map with popular local attractions noted. Check in was a breeze.
Would definitely choose this hotel again!
Jeana
Jeana,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Oldie but goodie
This hotel is older and is in a part of town within walking distance to many restaurants. We only stayed one night before our cruise. It was clean and comfortable enough. It was easy to get an Uber and looked close to Chinatown and the port. It was much cheaper than other hotels in the area, but served the purpose and was a good choice for just one night.