The hotel needs to be bulldozed. Its old, the room have years and years of wear and tear...it was creepy old. I am NOT a complainer at all. I can let a bunch go, but this need a massive redo. Sorry guys but update this crap.
John
John,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Very friendly staff at the front desk. Very easy check in. The room was very clean and nice.
Stormy
Stormy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Roger
Roger,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Shannon
Shannon,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月30日
Alex
Alex,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月26日
Shanetta
Shanetta,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月13日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
Make this right!!!!
First of all I’d like to say you guys advertised that I got a room with a jacuzzi just to find out when I get in my room I didn’t get one. I went down to the office and told them I got a room with a jacuzzi and there’s not one in my room. They told me nothing was available and that the 3rd party booking does that a lot. I go in to tell her I’ve never had an issue or this problem anywhere I’ve ever book through you guys but this time y’all let me down! I wish you could credit me a weekend stay somewhere cause that’s crazy it ruined my weekend I didn’t have that in my room but I made the best of it.
Tevin
Tevin,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月9日
No microwave. One tiny trash can. Couldn’t find a microwave anywhere. Room was never cleaned. New towels never left. Didn’t realize we had to ask
Shelia
Shelia,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月8日
Dirty rooms, friendly staff
Staff was polite and friendly. The hotel is definitely dated and has seen better days. Graffiti carved on the wall in the lobby. Elevator was dirty. Room was dirty, bed stained and couch was ripped. The shampoo and body wash was missing only leaving the conditioner in the shower that is mounted. Super disappointed in this Marriott.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月6日
When I showed up for my room, they told me that even though I had a reservation they had no room for me. They said the room had a water leak and there were no others available at the hotel. In fact, all hotels within 50 miles were sold out due to hurricane Helene. My room was booked at low rate, but just prior to selling out, they were going for more than 3x that rate. I truly believe they sold my room to someone else at double the price. I had to sleep in my car that night!! I would never recommend that hotel chain to anyone.
Daniel
Daniel,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月6日
Hotel was overbooked and did not have a room to provide . Service was belligerent and rude . No help and could not stay there . Provide me a refund
Colin
Colin,3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月5日
Don’t use Marriott in Gastonia
Absolutely furious. Room was reserved in advance. I received confirmation. I called the hotel to let them know my daughters would be checking and would be late arriving. When they arrived the doors were locked. Then the clerk told them she didn’t see the room. They showed her confirmation. She said she could cancel without charge after claiming she didn’t see the room. She proceeded to finally admit they had overbooked and now my two daughters didn’t have a room. It’s 1:30am at this time and no rooms available for miles.
I have been a hotel.com user and I am a Marriott Silver elite member and this how my patronage is rewarded? If they were overbooked the clerk could have told me at 9pm when I called. She gave the rooms away and sent two young ladies out into the parking lot in the middle of the night. Completely unacceptable.
Cindy
Cindy,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月4日
Stay was immediately after hurricane Helene so service was hectic
Patricia
Patricia,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月2日
Awesome staff, we got stuck during Helene and they were very accommodating. That being said… There were a few stains on the furniture and the balcony was a bit dirty. The tub also only had one working jet and the light did not work. Paid an additional fee for breakfast but was never given information about that and never offered breakfast..
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月2日
Enjoyed our stay. Convenient to area attractions and dining. Staff was courteous. Breakfast was delicious.
James
James,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月29日
The front desk staff has been extremely helpful and kind during our stay! Highly recommend this property!
Michelle
Michelle,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月27日
Rooms were a bit worn out.
Jerry
Jerry,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月26日
The room were very spacious and clean. The staff was friendly and helpful. There was food available at the property. There are also a lot of other dining options close by. I would definitely stay there again.
Brenda
Brenda,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月24日
I was served expired food for breakfast at this location which resulted in a loss of income from my job. Staff was incredibly rude going so far as to accuse me of theft. Room was still dirty, with used toilet paper, used shampoo bottles and use napkins stuffed into the holder. There were cockroaches in the room which I would have let go until the other things came up. The toilet ran the entire time I was there. So far, I’ve had zero interaction with the hotel even though they said they were going to reconcile for these problems. Do not stay here.
Michael
Michael,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月23日
Kyle
Kyle,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
The couch was very dirty in room 309
Marcus
Marcus,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
Nice quiet area , friendly staff. Quick service. Clean rooms and comfortable beds. Restaurants close by and enjoyed the hot tub and pool and gym. Wish they had free breakfast with stay. overall great stay
CYNTHIA
CYNTHIA,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月20日
The rooms could be better
Delta
Delta,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月19日
The pool area and hot tub was very clean but I did not have many amenities in the room and had to keep asking for towels and toilet paper. The wallpaper by the ac unit was actually peeling from a water leak and damage. The bed was also very hard and not comfortable at all. The refrigerator was very tiny and did not have a microwave close by.