My daughter, grandson and I stayed one night while in Charlotte. I was not aware just how many people were using the hotel like an apartment or how inappropriate it was for our situation. The people hanging around the property made us uncomfortable, the room was not cleaned well. We would not recommend or return again.
Yvonne
Yvonne,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月28日
HORRIBLE
They canceled my room that I had PAID for since April 2024 on the arrival date after checkin time and I was stranded in Charlotte. Hotels.com stated that it was an unforeseen site emergency and acted as if relocating me was a courtesy. Contacted Hotel directly they just kept repeating “contact Hotels.com. Rep was unprofessional and rude directly at hotel. Trip was for the Dallas Cowboy’s game.
Melissa
Melissa,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月22日
Great potential, do better
Pros-room was very clean and actually very nice
Cons-got a message the night before asking if I wanted to do a pre check-in. I did it. Filled everything out, provided picture of license, and provided credit card number for incidentals. I got to check-in and had to give them everything all over again. Sooo that was pointless doing it ahead.
-Cable box in one bedroom didn’t work. No volume in the other bedroom
-Neither bathroom had any soap in the dispensers. One had shampoo.
-Couldn’t get the room to warm up. It was 63 degrees so we tried to turn the heat up. Nothin. Woke up and it was 61. It’s winter
We didn’t address anything because we were so tired and it was just for the night. We did get out of there very early and won’t stay there again. As I said though, the room was nice and clean and the place has great potential
Erica
Erica,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Edward
Edward,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Edward
Edward,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
Highly disappointed
Waa highly disappointed too much to explain. I would like my money back
Kelvin
Kelvin,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月11日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
Staff and room were nice just not cleaned properly
Staff was very friendly and helpful!
Room wasn’t properly cleaned. The bar of soap was already opened and in the shower (that obviously hadn’t been cleaned). The head board had something smudge on it. Makes ya wonder what else wasn’t properly cleaned that you couldn’t see…
Emily
Emily,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Avoid If Possible
Upon arrival, I was told "someone stated over", so we couldn't have the 3-bedroom suite I reserved weeks ago. We were given a 2-bedroom suite instead. There was no toilet paper or a blowdryer, all basic amenities in any hotel. The beds were small, as we expected queen-sized beds.
The fact that this "hotel" acts as an apartment building is also a negative. Sketchy tenants and marijuana reeking in the larking lot is not ok.
Elizabeth
Elizabeth,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
Paris
Paris,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月6日
Bad experience
The room head fixtures ripped off the wall. There was a hole punched through the bathroom door the entire room to include the hallway smelled like marijuana to the point that I could taste it every night. It was a bad experience.
William
William,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
Edward
Edward,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月4日
Matthew
Matthew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
Edward
Edward,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月3日
Leo
Leo,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月3日
Chris
Chris,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
KEILA
KEILA,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Edward
Edward,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Edward
Edward,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
nuestra estadía en Charlotte
Excelente estadía, el lugar muy bonito, la recepcionista muy amable.
Josuhé
Josuhé,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Elbert
Elbert,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月22日
VERY disappointed
This was one of the worst overnight experiences we’ve had. Upon check in we noticed the smell of cigarettes in the hallway. We were told that there was a beverage machine (coffee, hot chocolate, espresso) for us to use and it was inoperable with no cups available. The TV in our living area was not working. We wiped up 4 pools of standing water in the bathroom. One of the legs on the bed fell off. The water never got hot and there were no toiletries available in the bathroom. The HVAC system never cycled off and the furniture looked dirty. There was a coffee maker in the room with no coffee pot and no courtesy supplies. The garage disposal turned on by itself and wouldn’t shut off we had to manually unplug it. THIS FACILITY SHOULD NOT BE MARKETED AS A HOTEL STAY. Perhaps as a longer term solution it could be better. We notified the front desk on our way out about several issues and we didn’t receive any real concern about the problems we encountered.
JoAnn
JoAnn,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月22日
Ok Stay
wasn't aware it was a hotel and apartment housing. Not really the best situation for a business meeting. Lobby area had seating but was noisy, people milling about. Kids, people smoking everywhere. Room was ok, large, full kitchen, but for one night it was overkill. not much in the area for food choices.