6/10 不錯哦
2023年8月22日
Need improvement but very comfortable mattress.
I stayed here for 4 night. When I first enter the apartment hairdryer and duvet were not provided and I need to ask for it. This needs improvement. For the second night when I came back the heater was not working from both the kitchen and shower, but I have 2 Children who needed to shower, so that they used cold water to shower. I messaged the apartment right away and they have someone to take a look the next morning. The heater could not be fixed but they let us access the apartment next door for us to use shower. After I checked out, maybe for the reason of separate booking for the same apartment, they asked me to pay for the last night I stayed but I am so sure I paid beforehand. They sorted out at the end but that is quite confusing. Lastly, the apartment is nicely maintain, especially the mattress is very comfortable. Very quick response from the customer service. Hope their hardware can progress.
LAI TUNG
LAI TUNG,3 晚家庭旅遊
Hotels.com 真實旅客評語