Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
真實旅客
3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年12月9日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Dahye
Dahye,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Enkhzul
Enkhzul,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Hangzhou Kempinski Hotel Concierge Yann
3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
LEE
LEE,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年6月16日
Carlos
Carlos,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年4月23日
TING HUAN
TING HUAN,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年11月23日
Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stine
Stine,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月30日
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
HUAZHI
HUAZHI,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2021年7月28日
Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Christopher
Christopher,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年1月30日
Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable).
Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too.
The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level.
I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that.
A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that!
Overall I'd recommend this place though and would return.
ben
ben,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年1月4日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年12月21日
Richard Tan SC
Richard Tan SC,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年11月14日
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great.
Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition.
The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices.
The room service food; however, is below standard. Definitely need great imporovement in this area.