Got 2 rooms to be adjoining. Arrived early so only 1 room was ready which was completely understandable. Came back at actual check in and the second room still wasn't ready. Still ok because we were leaving for a few hours. Came back that evening and told the room will never be ready. Initially, I was asked if we could do non-adjoining rooms and when I asked what other options there were the employee seemed very put off that I was inconveniencing them. It seemed up in the air that we could switch from the first room to go to adjoining rooms because we had maybe used the bathroom in there until another employee came up and said it was ok. Eventually got the adjoining rooms and i understand that things happen as far as the room not being ready but then talking to me about the inconvenience that I'm causing was a bit frustrating.
The hotel itself was nice to stay at and was otherwise a good hotel.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Mason
Mason,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Terrrible customer service
The service was terrible. There were bugs in the lobby. Room service entered our room while we gone without permission and left our door open. When brought to there attention they were rude.
Jason
Jason,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月22日
Yomar
Yomar,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Great location-rooftop bar has an amazing view of the arch at night.
Carmen
Carmen,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月18日
Ewell
Ewell,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Great stay. Great location.
Hazel
Hazel,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Amber
Amber,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Sandra
Sandra,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
BilliJo
BilliJo,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月24日
Do not waste your money here.
Staff was very rude and had no customer service. The closet had broken handles and the bed was very uncomfortable and the sheets were not soft at all. Do not waste your money at all. Have stayed in super cheap motels much better than this. Will never stay here again.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月1日
Charles
Charles,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月1日
Michael
Michael,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月30日
Mary
Mary,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
First, the staff from the front desk to the concierge to the elevator security, all the waitstaff and housekeeping, everyone was very helpful and kind! We felt very welcome and our stay was very pleasant. It’s in walking distance to the Cardinals baseball field and the Gateway Arch. Excellent restaurants within walking distance like Salt and Smoke. Book with confidence!
Marlo
Marlo,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月29日
Very nice and clean , easy walk to the stadium and plenty of eating options.
The staff at the hotel was friendly and helpful. Check in was a breeze. Our room was very nice and also super quiet! Our view was beautiful! Everything was super clean!
Paula
Paula,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月29日
The rooms are a bit small and outdated but the stadium view is awesome. The staff was great but housekeeping was not.
Jamie
Jamie,2 晚家庭旅遊
Orbitz 真實旅客評語
6/10 不錯哦
2024年9月29日
I had way higher expectations from this hotel but I guess its up on age. The facilities are a little outdated and our room was missing a few personal items like towels and body wash. The staff was a little on the rude side (the younger people, the old folks were super courteous). The hotel has a rooftop restaurant which is nice but underage needs to leave the premises at 7PM sharp so we were not able to have a family dinner. It was an overall average stay.
Vanessa
Vanessa,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月29日
Mitchell
Mitchell,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Sean
Sean,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月29日
The event we were attending got postponed a few hours before it was to start and so we called and tried to move our reservation to the night of the event 2 days later but they said they were booked full and billed our credit card in full for the night. I did check their website later that day and there were rooms available.
Very poor customer service. We will never stay at a Hilton property again.
Mary
Mary,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月28日
John
John,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月26日
If you have the intention to visit Gateway Arch, this hotel has a great location walking distance to it.