I was in room 1001. I always check the showers in hotels for pressure and temperature. The pressure was good, but the temperature was cold and Luke warm. I tried to call to the front desk but the phone in my room didn’t work so I called using my cell phone. I spoke to Steve and told him about the water temperature and phone. He said he’d send a tech up to my room and gave me instructions on how to make the water warmer which did not work. No one came. When I went to check out, the front desk person told me they called my room. DID I NOT TELL YOU THE PHONE DIDN’T WORK!?!? She then told me her manager would be in at 3pm. CHECKOUT IS AT NOON! Who’s waiting around for 3 hours to talk to the manager?! Not me! This is crazy piss poor customer service!
Megan
Megan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月28日
Beautiful and amazing place to visit
Great service
Hector
Hector,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月17日
Tyson
Tyson,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月16日
Jessica M
Jessica M,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月12日
Francisco
Francisco,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Nice experience
Easy check in and check out. Comfy bed. Clean room.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月4日
James
James,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Celebrating the New Year
We were happy to find a bar in the hotel and it was open for New Year’s Eve. The hotel was comfortable. It was such an easy drive to the airport. We enjoyed seeing a little bit of San Antonio before our flight back to cold weather.
James
James,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Ricardo
Ricardo,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Gilberto
Gilberto,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Dante
Dante,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
Simple good hotel. Comfortable
Hot water was out but they got it fixed. Had to take one cold shower but things happen.
michael
michael,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月29日
El hotel en buenas condiciones, pero deficiente en el servicio, estuve 24 horas y nunca hubo agua caliente al salir solicitamos dejar en custodia nuestras maletas por unas horas y no quisieron dar esa atención.
Joaquin
Joaquin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Nathaniel
Nathaniel,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月28日
I was running late so I called to make sure they have a room for me and they said I have to check in before 12 and I checked in at 11pm even skipping dinner. If I was told I would stay in the cabana I would not have come in to check in and look for l
Alternates. The room I got was a cabana which is not part of the main building. There was an open door from parking lot and I said I don’t feel safe and I was told it is the last room or fully booked. It was too late for me to check in with another hotel even if refunded.
The customer service was terrible. When I went to get my delivery I saw folks checking in but not into cabana.
Also I have added the coffee filter image which had some foreign substance. When I called to get it replaced I was told all machines are locked up and I have to wait until 8am ( 8 hours to get coffee machine)
One of the worst experiences in my life and I would never recommend anyone to stay here