I had an awful experience at American Inn and Suites Ferndale and strongly advise against staying here. When I arrived late at night, the parking lot was full of people smoking, flashing lights, and women who appeared to be working there. The environment felt extremely unsafe, and I didn’t feel comfortable even getting out of my car.
I immediately contacted Expedia, and their agent tried multiple times to reach the hotel, but no one was at the front desk to answer the calls. I waited in the parking lot for over an hour, trying to resolve the situation, but the hotel staff remained completely unresponsive. This was at 1 a.m., and I was forced to leave and drive to another hotel several hours away, incurring additional costs and stress.
Even after repeated attempts by Expedia over several days, the hotel refused to issue a refund or even acknowledge the issue. Their complete lack of customer service and disregard for guest safety is shocking. This place is a red flag, and I would never recommend it to anyone. If you value your safety and peace of mind, stay far away from this hotel.