The restaurant is chaotic, and there are too few staff members; clearly, they're overwhelmed.
Haoyu
Haoyu,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025年1月12日
Resort Fee Issue
Didn’t know about the $30 ‘Resort’ fee. Only staying one night, had dinner plans in NOLA. Discovered I couldn’t use the resort benefit for breakfast the next morning. Wasn’t told how to use the ‘Resort’ fee.
Derrell
Derrell,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
Alejandro De Jesus
Alejandro De Jesus,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Pricey but worth it.
The hotel is beautiful and the views from the lobby and our room was amazing; ask for a room with a river view. The bed was extremely comfortable - not too firm and not too soft. Everything was spotlessly clean. It's pricey; read the fine print when you book. Parking is not included (at least not in our reservation). It is valet and cost $58/night. We were only there one night but they did mis-ID our vehicle (both times we used it) which caused substantial confusion when we were checking out and they bought us a really nice cadillac sedan instead of our rather beat up and aged Toyota 4Runner. But we loved the whole feel of the place and the location, right at the foot of canal on the river and on the edge of the Quarter. We plan on going back.
Joyce
Joyce,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月7日
Service was good
Hotel was rundown
Restaurant quality was so so
Kenneth
Kenneth,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Darlene
Darlene,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Duy
Duy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Margaret
Margaret,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
Darlene
Darlene,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
ENRIQUE
ENRIQUE,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
avery
avery,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
En general buen hotel
El colchón no firme y almohadas malas . todo limpio
Eduardo
Eduardo,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
My room was very clean
Stephen
Stephen,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Jennifer
Jennifer,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
Disappointed
Enjoyed the bar and music. The room was not the best. Had to actually change rooms because of no hot water. The second room bathroom was just not what we thought. I’ve stayed in Westin in Atl that I give 10 stars. This one was not. Low pressure with bathroom sink, spotty tub. Spots on covers and a pillow. No microwave. Even carpet was not up to par. The room just wasn’t fitting so I was never comfortable like I would normally be.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
Front desk and concierge service is rather poor
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月27日
Lawrence
Lawrence,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Sheraka
Sheraka,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月27日
Okay stay- but smelled like dog
We have stayed here several times but it has been a few years since the last time. This stay wasn't the best. Our hotel carpet smelled like dog and the bathroom smelled like wet dog. There was no vent in the bathroom to help with the smell either. We did notice a lot of guests with pets on the elevators and in the lobby so I guess it’s a pet friendly hotel and we had a room where a family with a dog stayed. Our room only had three towel sets which was frustrating when trying to get ready for bed late at night after being out in the city all day. The bed wasn’t as comfortable as we remembered. It was pretty hard. We were expecting the Westin heavenly bed that we were used to. The staff was extremely nice and welcoming. The resort fee went to food and beverage which was nice. We used it for a late night dessert after our Polar Express train. The location of the hotel is excellent. I just wish our room didn’t smell, we had at least 4 towel sets, and the bed was softer…
Jordan
Jordan,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月27日
Kyron
Kyron,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Great Stay
Great hotel with beautiful views.The only issue was a spot on a sheet and we had them changed. Great location, adjacent to Canal Place. Friendly and helpful staff. The bar was crowded, but the drinks and views were good.