It was the worst experience being woken up by the sound of a jack hammer outside your window at 8am. To be told that the maintenance manager is not prepared to stop the contractor because they are being paid for the full day. My question was dis we not pay for our room as well? This sort of attitude should not be tolerated in a service delivery business and your customers comfort needs to be top priority. They should've contacted each guest in advance to inform that they will have construction equipment being operated over this period. But once again this was shown not to be important enough.
Norman
Norman,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月2日
Had a great stay at the hotel for 9 nights while holidaying in Mossel Bay. Conveniently adjacent to Pinnacle Point Golf Club. Highly recommended.
Francois
Francois,8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025年1月19日
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
All around great Hotel. I would highly recommend this exceptional small hotel to anyone!
Rodney
Rodney,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2020年10月26日
I received no assistance with my baggage and when I asked I was told this is due to covid restrictions. everywhere else I stayed I got assistance though. Bravo restaurant is very short-staffed, you have to wait ages before being assisted