Holiday Inn Resort Phuket Surin Beach, an IHG Hotel
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel features a free kids' club and puts you within a 10-minute walk of Surin Beach. Guests can indulge in Thai massages, facials, or body scrubs, and Asia Alive, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a 24-hour fitness center. Fellow travelers love the helpful staff.
Languages
Chinese (Mandarin), English, French, Russian, Thai
At a glance
Hotel size
255 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Supervised childcare*
Free children's club
Pets
Pets not allowed
Internet
WiFi in public areas*
Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
Parking
Free onsite self parking
Onsite parking limited
Transfers
Airport shuttle on request (available 24 hours)*
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
4 restaurants
Bar/lounge
Poolside bar
Swim-up bar
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Free children's club
Children's pool
Waterslide
Playground
Supervised childcare (surcharge)
Grocery/convenience store
Children's menu
Children's games
Toys
What to do
Archery
Pool table
Beach nearby
Bicycle rentals nearby
Golfing nearby
Hiking/biking trails nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Facilities
4 buildings/towers
Built in 2008
ATM/banking
Safe-deposit box at front desk
Library
Television in common areas
24-hour fitness center
2 outdoor pools
Arcade/game room
Spa services
Massage/treatment rooms
Waterslide
Accessibility
Wheelchair accessible
Elevator
Room amenities
Be entertained
32-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Alarm clock
Premium bedding
What to enjoy
Balcony
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired internet
Phone
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Access via exterior corridors
Mobile key entry
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages, Thai massages, facials, and body scrubs.
Dining
Asia Alive - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.
Joe Kool's - This poolside restaurant specializes in international cuisine and serves lunch only. Happy hour is offered. Open daily.
Champion Bar - This sports bar specializes in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
TAI Sushi Bar - Overlooking the pool, this sushi bar specializes in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ocean's Restaurant - This restaurant is located by the pool. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Christmas Eve (24 December) Gala Dinner per adult: THB 4000
Christmas Eve (24 December) Gala Dinner per child: THB 2000 (from 4 to 11 years old)
New Year's Eve (31 December) Gala Dinner per adult: THB 5000
New Year's Eve (31 December) Gala Dinner per child: THB 2500 (from 4 to 11 years old)
Optional extras
WiFi is available in public areas for an extra charge
Buffet breakfast is offered for an extra charge of approximately THB 469.62 for adults and THB 233 for children
Airport shuttle service is offered for an extra charge of THB 1300 per vehicle (one-way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge
Rollaway beds are available for THB 1200.0 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Novotel Phuket Surin Beach Resort Choeng Thale
Novotel Phuket Surin Beach Choeng Thale
Novotel Phuket Surin Beach
Novotel Phuket Surin Choeng T
Frequently asked questions
Does Holiday Inn Resort Phuket Surin Beach, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Resort Phuket Surin Beach, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, an airport shuttle is available. The charge is THB 1300 per vehicle one-way.
What are the check-in and check-out times at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Holiday Inn Resort Phuket Surin Beach, an IHG Hotel and nearby?
Have fun during the warmer months with activities such as archery. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a waterslide and a 24-hour fitness center. Holiday Inn Resort Phuket Surin Beach, an IHG Hotel also has spa services and an arcade.
Are there restaurants at or near Holiday Inn Resort Phuket Surin Beach, an IHG Hotel?
Yes, there are 4 onsite restaurants, featuring international cuisine, pool views, and poolside dining.
Does Holiday Inn Resort Phuket Surin Beach, an IHG Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Holiday Inn Resort Phuket Surin Beach, an IHG Hotel like?
Holiday Inn Resort Phuket Surin Beach, an IHG Hotel is a short 6-minute walk from Surin Beach and 15 minutes' walk from Bang Tao Beach.
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.6/10
Staff & service
7.4/10
Amenities
6.8/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
2/10 Poor
Nov 17, 2024
Peshtewan
Peshtewan, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 29, 2024
Paul
Paul, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 1, 2024
Very good experience
Overall, I am satisfied.
But there is one thing that is unacceptable. When using the shower, you cannot use the wash basin at the same time. Because of insufficient water pressure, the water supply is insufficient. It needs to be improved.
Jacky
Jacky, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 1, 2024
Good value for money
Ravichandra
Ravichandra, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 1, 2024
The hotel may need abit of renovation to refunish some area as it feel abit run-down especially aomw area leading to the room & inside the room.
Shirlyn
Shirlyn, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 29, 2024
Sharad
Sharad, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jun 26, 2024
Is good hotel for family that have kids
Kannika
Kannika, 2-night family trip
Verified Expedia guest review
8/10 Very Good
Jun 24, 2024
ahmad
ahmad, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jun 22, 2024
Had a wonderful time very relaxing and wonderful staff
Renee
Renee, 5-night trip
Verified Expedia guest review
2/10 Poor
Jun 19, 2024
We have in trouble with the air condition
Abdullah
Abdullah, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Jun 13, 2024
Staff were super nice. Room was fine for us as we were out all day and only slept there. Resort is nice and pool is good. The AC was really good :) a good option for a cheap place to stay. Place would be great for kids as had a lot of activities and 2 big water slides into the pool.
Harmony M
Harmony M, 2-night romance trip
Verified Expedia guest review
4/10 Fair
Jun 12, 2024
It does has nice pools. The breakfast was good and the staffs are nice. For a family room we booked, it was very small. We stayed at room 2119. I am not sure if it was the hotel or the property next door, but when we open the room door, it smelled like a septic tank is near by. Our hot water didn't work, asked multiple time, but it never got fix. I think my money could have been better spent somewhere else.
Phattharaporn
Phattharaporn, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
May 31, 2024
Excellent and well kept property near Surin beach. Rooms and beds are excellent. The pool area is amazing and staff is super friendly . We had awesome time here. Bfast menu is too good with so much variety. The only drawback was that location is far away from city and hard to reach downtown.
Bharti
Bharti, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Apr 30, 2024
Noppagrow
Noppagrow, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Apr 9, 2024
Good hotel would stay again
This is a solid hotel with friendly staff.
However it was quite difficult to make a reservation for an airport shuttle and a more enhanced safeguarding protocols for the kids club would make this an excellent stay (buzzer to contact parents, listing allergies during kids club registration etc).
The rooms were a little tired but for the price it was fine. There were some room renovations so upgrading is ongoing.
The ‘kids eat free’ makes this a very affordable stay and the quality of food was good also.
My girls loved the kids club especially the staff who were awesome, mini disco, foam party, water slides and I would absolutely stay here again.
Kathryn
Kathryn, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 18, 2024
Daniel
Daniel, 10-night trip
Verified Hotels.com guest review
4/10 Fair
Mar 12, 2024
John
John, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
Nov 11, 2024
Dårligt
Forfærdeligt ophold meget beskidt hotel dårlig service var ikke særlig venlig mod børnene kan anbefale det her hotel
Mia
Mia, 5-night family trip
Verified Hotels.com guest review
6/10 Good
Aug 17, 2024
Die Unterkunft ist in die Jahre gekommen, daher Renovierungsbedürftig, Klimaanlage sehr laut, Betten
sollten erneuert werden.
Heinz Juergen
Heinz Juergen, 4-night family trip
Verified Expedia guest review
8/10 Very Good
May 8, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
6/10 Good
Apr 20, 2024
Preis Leistung ist hier völlig in Ordnung. Wir waren bis auf Kleinigkeiten zufrieden. Das Personal ist immer bemüht es den Gästen recht zu machen. Kinder Animation ist auch absolut Top. Leider muss man aber sagen das die Pool Anlage schon sehr in die Jahre gekommen ist und dringend Saniert werden müsste. Absolute Verletzungsgefahr für Kinder. Die Preise fürs Essen im Hotel, sind auch Wucher. Da lieber direkt nach draußen gehen.
Viele Gäste, die meinen sich nicht an Regeln halten zu müssen... schade das dass Personal da nicht blickig ist wenn abends bis in die Puppen im Pool gefeiert wird. Ungünstig für ein auf Kinder ausgelegtes Hotel welche da eigentlich schlafen wollen.
David
Verified Expedia guest review
6/10 Good
Apr 9, 2024
Ryssland annekterat Surin Beach
Boendet är bra, stora rum, bra frukost, bra poolområde. Stranden är magiskt fin, nära till restauranger och snabbköp. MEN det var 99% ryssar på hotellet. Som tror att alla andra pratar ryska. Som lever i tron att alla är där för att tjäna just dom. Otrevliga när det är trångt vid frukostbuffén, verkar också vara kutym att ryska barn får härja fritt på semestern, föräldrarna släpper allt.. det visades film på bioduk på kvällen för barn. På ryska. Notera, det mesta negativa är ju inte hotellets fel - men vi spenderade så lite tid på hotellet som möjligt. Frukost -> stranden -> hem och duscha och hänga på rummet -> ut till restauranger på stranden eller i staden.
Thomas
Thomas, 4-night family trip
Verified Hotels.com guest review
4/10 Fair
Mar 23, 2024
Slitet hotell med promenadavstånd till stranden
Ett ganska slitet äldre hotell med bra läge nära Surin beach. Hotellet hade behövt rustas upp, pooldelen är rentav farlig på flera ställen där det finns vassa kanter och lösa delar. De erbjuder en del aktiviteter för barn, vi använde oss inte av dem. Vattenrutschkanorna var poppis. Frukosten var riktigt kass, vi gick därför till hotellet bredvid och betalade för frukost där istället. Stranden är fin och med bra restauranger.
Verified traveler
5-night family trip
Verified Hotels.com guest review
4/10 Fair
Mar 22, 2024
Alexander Kurt
Alexander Kurt, 6-night romance trip
Verified Expedia guest review
6/10 Good
Mar 19, 2024
Prix des boissons et des menus plus du triple que les restaurants de la rue. Nettoyage de la salle de bains laisse à désirer, nettoyage de la chambre à 17.30 trop tard. L'accès à la plage est le parcours du combattant, les heures de prendre et déposer les linges de plage sont peu pratiques. Hormis la qualité des lits, rien ne nous encoragera à revenir dans cet hôtel.