In the heart of Cotai, Sheraton Grand Macao offers a luxurious oasis with a poolside bar and 2 outdoor pools. Relax in the sauna or steam room, then unwind on the sun-kissed terrace. With free WiFi, shopping mall on site and multilingual staff to assist you.
Eiffel Tower at The Parisian Macao - 3 min walk - 0.3 km
Venetian Macao Casino - 3 min walk - 0.3 km
City of Dreams - 6 min walk - 0.6 km
Getting around
Macau Intl. Airport (MFM) - 10 min drive
Zhuhai (ZUH-Jinwan) - 39 min drive
Hong Kong International Airport (HKG) - 56 min drive
Zhuhai Station - 20 min drive
Cotai East Station - 11 min walk
East Asian Games Station - 15 min walk
Lotus Station - 15 min walk
Free airport shuttle
Restaurants
丘吉尔餐厅 - 1 min walk
The Conservatory - 1 min walk
Haidilao Hotpot - 8 min walk
Koufu 口福 - 8 min walk
Ping 御品居 - 1 min walk
About this property
Londoner Grand, a Luxury Collection Hotel, Macao
Located just 2.6 mi (4.2 km) from the airport, Londoner Grand, a Luxury Collection Hotel, Macao offers a free shuttle at scheduled times. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights at this luxurious hotel include an outdoor pool and a 24-hour fitness center. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Cotai East Station is 11 minutes and East Asian Games Station is 15 minutes.
At a glance
DONE
Hotel size
2405 rooms
Arranged over 41 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Onsite self parking (MOP 300 per day)
Wheelchair-accessible parking on site
DONE
Transfers
Free airport shuttle from 10:30 AM to 9:00 PM
DONE
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Local cuisine breakfast (surcharge) each morning 7:00 AM–1:00 PM
3 restaurants
24-hour room service
Traveling with children
Children stay free (see details)
What to do
Shopping
Working away
Business center
Meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
2 buildings/towers
ATM/banking
24-hour fitness center
An outdoor pool
Shopping mall on site
Full-service spa
Banquet hall
Accessibility
Elevator
Elevator door width (inches): 43
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Room amenities
Be entertained
65-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Espresso maker
Bathrobes and slippers
Sleep well
Blackout drapes/curtains
Turndown service
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Dining
The Conservatory - Onsite restaurant. Guests can enjoy drinks at the bar.
Chelsea Garden - Onsite restaurant. Open 24 hours. Open daily.
Hampton Court - Onsite restaurant. Open daily.
Fees & policies
Optional extras
Local cuisine breakfast is offered for an extra charge of approximately MOP 208 to 500 for adults, and MOP 208 to 500 for children
Parking
Self parking costs MOP 300 per day
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests age 13 and older will be considered adults.
Also known as
Londoner Grand, a Luxury Collection Hotel, Macao Hotel
Londoner Grand, a Luxury Collection Hotel, Macao Cotai
Londoner Grand, a Luxury Collection Hotel, Macao Hotel Cotai
Frequently asked questions
Does Londoner Grand, a Luxury Collection Hotel, Macao offer free cancellation for a full refund?
Yes, Londoner Grand, a Luxury Collection Hotel, Macao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Londoner Grand, a Luxury Collection Hotel, Macao?
Yes, there's an outdoor pool.
Are pets allowed at Londoner Grand, a Luxury Collection Hotel, Macao?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Londoner Grand, a Luxury Collection Hotel, Macao?
Yes. Self parking costs MOP 300 per day.
Is airport shuttle service offered by Londoner Grand, a Luxury Collection Hotel, Macao?
Yes, a free airport shuttle is available from 10:30 AM to 9:00 PM at scheduled times.
What are the check-in and check-out times at Londoner Grand, a Luxury Collection Hotel, Macao?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.
Is there an onsite casino at Londoner Grand, a Luxury Collection Hotel, Macao?
No, this hotel doesn't have a casino, but The Londoner Macao Casino (3-min walk) and Venetian Macao Casino (3-min walk) are both nearby.
What is there to do at Londoner Grand, a Luxury Collection Hotel, Macao and nearby?
Londoner Grand, a Luxury Collection Hotel, Macao has a spa and an outdoor pool, as well as a 24-hour fitness center.
Are there restaurants at or near Londoner Grand, a Luxury Collection Hotel, Macao?
Yes, there are 3 onsite restaurants.
Does Londoner Grand, a Luxury Collection Hotel, Macao have rooms with private hot tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Londoner Grand, a Luxury Collection Hotel, Macao like?
Londoner Grand, a Luxury Collection Hotel, Macao is a short 10-minute drive from Macau Intl. Airport (MFM) and 3 minutes' walk from Venetian Macao Casino. Travelers love the hotel's prime location.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Londoner Grand, a Luxury Collection Hotel, Macao Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.6
Amenities
9.6
Staff & service
9.6
Property conditions & facilities
Guest review summary
What guests liked
The pool was great and the staff at the pool were absolutely amazing. (4 reviews)
Breakfast was fantastic, with many reviewers praising its quality and variety. (5 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Location
Lobby
View
Restaurant
Store
Bed
Trip
Bathroom
Reviews
Verified
8/10 Very good
Apr 5, 2026
Nice clean room.
Lily
Lily, 4-night trip
Verified
10/10 Exceptional
Jan 9, 2026
great check staff, cleaning room,free bus to here from airport
Junqi
Junqi, 1-night trip
Verified
10/10 Exceptional
Dec 27, 2025
The hotel and surrounding areas are beautiful, the red hotel rooms/suites are super comfortable, our room even had a great massahe chair...we loved it!!!
Doris
Doris, 3-night trip
Verified
10/10 Exceptional
Dec 3, 2025
Fabulous room, Comfiest bed, clean, great views everything we needed.
Gemma
Gemma, 1-night trip
Verified
10/10 Exceptional
Jan 8, 2026
Clean room, Comfortable bed, well stocked amenities, courteous staff, good view, complimentary shuttle bus to Taipa Ferry and New Yaohan...
Mike
Mike, 3-night trip
Verified
10/10 Exceptional
Dec 30, 2025
Nice check in experience
Clean room
2nd time to be here, expecting next stay
LI MEI
LI MEI, 2-night trip
Verified
8/10 Very good
Jan 21, 2026
Room is clean and the chambermaid is friendly. Will consider staying again if I ever visit Macau.
Hooi Kean
Hooi Kean, 4-night trip
Verified
10/10 Exceptional
Dec 23, 2025
The hotel stay was good, with smart' bathroom facilities, house keeping service by the crew was attentive and pleasant
PEI SEAN IVY
PEI SEAN IVY, 4-night trip
Verified
10/10 Exceptional
Jan 30, 2026
Accommodation was very opulent and above our expectations. Check-in was smooth.
Service was friendly whenever we had interactions with any staff at the Londoner Grand. Would stay again.
thay
thay, 1-night trip
Verified
10/10 Exceptional
Dec 26, 2025
Amazing shiny high end facility, great location.
Honghui
Honghui, 1-night trip
Verified
10/10 Exceptional
Dec 7, 2025
Clean, comfortable, super convenient !
Scott Uk-Jin
Scott Uk-Jin, 3-night trip
Verified
10/10 Exceptional
May 29, 2025
Very nice hotel, great rooms, and friendly staff.
Dean
Dean, 2-night trip
Verified
10/10 Exceptional
Dec 8, 2025
Cleanest hotel room ever.
Michael H
Michael H, 1-night trip
Verified
10/10 Exceptional
Nov 2, 2025
Very clean , staffs are very helpful n friendly
Su lian
Su lian, 1-night trip
Verified
10/10 Exceptional
Nov 25, 2025
The free shuttle from the bus terminal was very easy to find. Very happy with the hotel and the price is very reasonable for the quality of the hotel.
fai
fai, 2-night trip
Verified
10/10 Exceptional
Nov 13, 2025
Friendly and helpful staff. Great location and walkable to connecting and surrounding hotels. Room was excellent and comfortable bed and modern bathroom.
angela
angela, 2-night trip
Verified
10/10 Exceptional
Nov 17, 2025
good swimming pool, nice service, and friendly living environment
Tsai Fu
Tsai Fu, 1-night trip
Verified
10/10 Exceptional
Jan 21, 2026
Clean room. Beautiful room - upgraded to suite. Beautiful building and convenient to other hotels, casinos and malls.
Shih-wei Lawrence
Shih-wei Lawrence, 1-night trip
Verified
10/10 Exceptional
Dec 14, 2025
Outstanding hotel for the price we ,gorgeous room, Superb service and staff. Check in easy, Michelle has done excellent job checking us in and follow on all requests.
Facilities outstanding with nice shopping area,
Riad
Riad, 1-night trip
Verified
10/10 Exceptional
Jan 16, 2026
Everything was awesome! Cleanliness, service, space.
BOON KAI
BOON KAI, 4-night trip
Verified
10/10 Exceptional
Nov 18, 2025
Wonderful location and incredibly welcoming and helpful staff - Jacky at the front desk took great care of us, with a wonderful welcome and great insights with map that really made our stay extra special. Highly recommend
Meagan
Meagan, 2-night trip
Verified
10/10 Exceptional
Nov 5, 2025
The room is very clean. The staff is very friendly and helpful. The surrounding area is also very good, with lots of food choices and shopping varieties. It was a great stay overall.
Sio
Sio, 2-night trip
Verified
10/10 Exceptional
Oct 30, 2025
Excellent hotel and my family enjoyed the stay. Nice and comfy bed. Shopping and casino is a stone throw away. Will definitely come back again.
Bee Ling Yvonne
Bee Ling Yvonne, 3-night trip
Verified
10/10 Exceptional
Oct 1, 2025
Clean room, professional front desk staff,free shuttle bus
Patty T
Patty T, 2-night trip
Verified
10/10 Exceptional
Nov 14, 2025
Clean room, stuffs are very helpful during check in and check out. Amenities are excellent.
Nice hotel to stay in Macau however it need to take bus or taxi to visit eity center.