The room was nice, comfortable beds, but there was no office, no manager onsite, no drinking glasses in room, only 1 washcloth for multiple people to share, the TV had only 1 channel available and the language spoken on the shows was Japanese with Japanese subtext. Other channels were by purchase only.
I found a note on the house next door that said this was a private residence and it listed a phone number to call for help. After making several calls to that number I finally received a text from a different number. He was very short with me when I asked how we were to get into a room. It is obvious from his actions that he doesn't know anything about customer service. We won't be back.