we had a serious technical issue with the water. The water was cut off in the middle of the night, leaving us without water to use the bathroom or take a shower without any prior notice. When we asked for a refund for the missing service, we were offered only a 10% future voucher, which is not very helpful and does not reflect the amount we paid for a stay that should have included basic services like running water. I was expecting a partial refund for the missing vital services that left with an embarrassing situation where we had to use small bottle of water to use the WC after a long and tiring touristic day
The staff were incredible (thanks for going beyond), and the location is arguably one of the best in Cairo if you are visiting Historic Cairo, the museum, and the pyramids (but no views etc, just a nice clean place). It is located in the heart of Zamalek, which made getting around very convenient.