My partner and I visit this property every few months- this time, it was showing its age. The carpet in the elevator was gross and only one elevator was working at a time. The room was fine but the water wouldn't drain in the sink or tub, the closet door was removed, and there was a filter alert on the thermostat. The breakfast, which is usually a highlight, was sparse. While I understand the hotel was full, that should be taken into consideration.
I hope these reviews are taken seriously and things adjusted- I truly used to enjoy this hotel and recommend it to family. If things don't get fixed up, that will no longer be the case.