Lady at reception upon arrival looked like she didn't want to be there, no greeting just a blank stare, described as every room as a balcony well room 10 definitely doesn't, in the basement with such a disgusting bathroom, the white grout is all yellow and brown stained, the pillows on the bed are too hard, the main lights in the room had a few bulbs that had gone and the remaining seemed to start flickering so fast every 10mins like it was a rave, the WiFi was so poor and TV reception was even worse, I do believe this was due to being in the basement, the pictures are not a true reflection on the property, very unhappy with the stay