Though there are problems in the room like "noisy" air conditioning and water dripping, the service desk responded quickly for solution. Good service in front desk and restaurants, but there is room for improvement for those staff in the souvenir shop. Overall experience is good and its a good place for vacation.
In room facilities are good and room size spacious ( we are in a family suites) but entertainment facilities are either too small ( the swimming pool) or always broken down ( billiards and table tennis ), which is not supposed to be for a Hilton, even in the Double Tree category! House keeping is helpful in providing down pillows and room make up are done properly. Good variety of food and super nice manager ( Baiharn ? ) at breakfast but cost too much for room services meal! Over experience is, pick this Hilton at Penang, as no better choice, really!!!!
真實旅客
3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2019年8月15日
Rooms are clean and tidy. The check-in staff Heng is extremely friendly.
Will definitely book this one again. Breakfast was nice and plenty of selection.