"The staff at the hotel steals. Please remember don't leave anything valuable outside in your room, put them in the safe even if you are out for a brief moment. I lost money in my hotel room, and the response from the hotel is disappoiting. They basically did nothing only told me that they asked the cleaning lady and she said she didn't take anything from me. I called the police, they brought the cleaning lady to my room as well. She just blantly lied in front of us, some stuff she said didn't make any common sense, I felt the hotel staff realised that as well. However, I don't think they did anything afterwards, I noticed on some social platforms that some other guests had similar experieces. Disapointing!! Anyways, you can never be too careful, leave all the valuable things in the safe when you go out. If you choose to stay at this hotel, try to enjoy!"
"It’s not our first visit to the resort. I think Banyan Tree Krabi has been one on the best so far. The resort is very new as compared to other locations. Services have been top notch, can’t ask for more. I can tell that all staff members are happy from their sincere greetings every single time we see them. Housekeeping has been doing a wonderful job as well. The view from our room is second to none. We will be back soon 😊"
